Global Service Manager

3 giorni fa

Mantova, Lombardia, Italia Jobbit A tempo pieno

Michael Page

The Service Manager will have the following responsibilities:

  • Operational and strategic management of the team
  • Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams
  • Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability)
  • Resource planning and budget management for the business unit
  • Collaboration with commercial and technical departments to ensure an integrated and competitive offering
  • Team management, with a focus on training, motivation, and skill development
  • Direct interface with strategic clients and international partners
  • 10+ years of experience in similar roles, ideally within the industrial or packaging sectors
  • Strong leadership and strategic mindset, with proven managerial capabilities
  • Deep understanding of aftermarket business models, including spare parts and service sales dynamics
  • Fluent in English; additional languages are a plus
  • Willingness to travel internationally and work in dynamic environments
  • Experience in entrepreneurial or fast-growing contexts is a strong advantage
  • Excellent interpersonal and communication skills, with a customer-centric approach
  • Results-driven attitude, focused on performance and continuous improvement

An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.

Great opportunity to join a fast-growing machinery company in the packaging sector.

Settore: Altro

Ruolo: Altro

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