Associate Director, Translations Project Management and Content Design

Purpose

The Associate Director, Translations Project Management and Content Design plays a strategic role in driving customer engagement across APAC markets and providing leadership for global teams involved in language services and content design. This position is pivotal in building and maintaining strong relationships with Asian customers, ensuring their expectations are met and exceeded, and aligning services with IQVIA Language Solutions' standards and business objectives.

The role includes oversight of teams that may comprise Project Managers and Content Designers, ensuring operational excellence, innovation, and continuous improvement. A key responsibility is global people leadership—developing, mentoring, and empowering team members to grow professionally and perform at their best.

This position reports to the Director of Delivery at IQVIA Language Solutions, who will define these and other related duties based on business needs.

Responsibilities

• Act as the primary liaison for APAC customers, ensuring strong relationships and high levels of satisfaction throughout the engagement lifecycle.

• Lead and supervise global teams, including Content Design and Project Management, ensuring quality, efficiency, and innovation in service delivery.

• Provide strategic leadership for global people management, fostering a culture of collaboration, accountability, and continuous improvement.

• Coach and mentor team members, supporting career development and succession planning.

• Collaborate with internal teams (Commercial, Marketing, Operations, Business Solutions) to align content design and localization strategies with client needs.

• Provide best practice guidance on content effectiveness and design standards.

• Manage escalations or issues with professionalism and resolve them effectively.

• Ensure compliance with IQVIA procedures and SOPs.

• Represent IQVIA Language Solutions in regional and global business reviews with internal and external stakeholders.

• Drive collaboration across global teams, including those based in Asia, ensuring effective communication and alignment.

• If based in Asia, maintain flexibility to connect with stakeholders in American time zones.

Required Knowledge, Skills, and Abilities

• Proven experience in customer relationship management, particularly with APAC clients.

• Strong leadership experience in Content Design and desktop publishing (DTP) operations.

• Demonstrated ability to lead global teams, inspire performance, and develop talent.

• Exceptional written and verbal communication skills.

• Fluency in English is essential; proficiency in an additional Asian language is highly advantageous.

• Degree in Linguistics, Translation, Design, or Localization-related disciplines preferred but not mandatory.

• Ability to meet strict deadlines and handle competing priorities in dynamic environments.

• Superior problem-solving and analytical skills, including data collection, management, and presentation.

• Proficient IT skills and familiarity with design tools and localization platforms (e.g., Adobe Suite, XTRF, memoQ).

• Demonstrated ability to build effective working relationships with colleagues and clients, showcasing cultural and emotional intelligence.

• Capability to foster professional development among team members and contribute to succession planning.

Minimum Required Education and Experience

• Bachelor's degree, ideally in a linguistic, design, business, or scientific field.

• Minimum of 10 years' experience in the translations, localization, or content design industry, specifically for regulated industries and life sciences.

• Minimum 5 years of experience in leadership roles, with direct responsibility for customer engagement and creative/content teams.

• Proven experience managing global teams and APAC customer relationships.

Physical Requirements

• Frequent use of a keyboard, requiring repetitive motion of fingers.

• Regular use of telephone and face-to-face communication, requiring accurate speech perception.

• Prolonged sitting for extended periods.

• Availability to travel for occasional business meetings globally, based on client and production demands.

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