Clearing - Client Support Analyst

3 giorni fa

Milano, Lombardia, Italia Euronext A tempo pieno

Join us as a Client Support Analyst

We are looking for a Client Support Analyst, to join the Client Support Team in Rome.

Key accountabilities

  • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
  • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
  • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
  • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
  • Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Your profile

  • Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
  • Prior relevant Client Services experience
  • High standards of service delivery to clients and ability to create strong relationships
  • Strong analytical and organization skills and problem-solving attitude
  • Experienced with project management and ability to monitor
  • Strong verbal communication skills both internally and externally

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.      

  • Business Analyst

    2 settimane fa

    Milano, Lombardia, Italia Proxima Group A tempo pieno

    Proximaè un gruppo di aziende con skill funzionali e tecnologiche innovative, che mettono a fattor comune la propria esperienza in un'offerta congiunta di sviluppo di soluzioni all'interno della nostra Software Factory. Offriamo consulenza e servizi di Application Management e Quality Assurance.Chi cerchiamo?Business Analyst (Settore Bancario)Siamo alla...

  • Analista Funzionale – Trading Derivati ETD

    1 settimana fa

    Milano, Lombardia, Italia PROCESS MANAGEMENT ADVISOR SRL A tempo pieno

    PMAdvisor, società di servizi e consulenza che opera nel settore ICT e dell'Innovazione Tecnologica, è alla ricerca di un Functional Analyst – ETD Trading per attività di manutenzione evolutiva, correttiva e supporto operativo su piattaforma di trading ETD (Exchange-Traded Derivatives) presso un importante cliente del settore Asset Management.Sede:...

  • Support Analyst

    2 giorni fa

    Milano, Lombardia, Italia Medi-Market Italia A tempo pieno

    Cosa cerchiamo?Siamo alla ricerca di un professionista con esperienza comeSupport Analyst (Ops)RequisitiDiploma o Laurea in Informatica o discipline STEMEsperienza di almeno 2 anni nell'ambito della gestione del service desk, nella configurazione e gestione degli asset, e nel supporto di secondo livello (L2).Inglese fluente (B2/C1)Ottime capacità analitiche...

  • Clearing - Junior Service Manager

    7 giorni fa

    Milano, Lombardia, Italia Euronext A tempo pieno

    Location: Milan preferred or RomeDepartment: IT Clearing Role Overview Working closely with the Service Delivery, Business and Technical teams, this role ensures that our IT services are delivered efficiently, meet contractual obligations, and continuously improve in quality and customer satisfaction. Key ResponsibilitiesAssist the Service Manager in the...

  • Site Support Analyst

    7 giorni fa

    Milano, Lombardia, Italia Chubb A tempo pieno

    Job DescriptionThe Site Support Analyst plays a critical role in ensuring the smooth operation of desktop technology and related services within the office environment. Acting as the first point of contact for technical issues, this position is responsible for supporting users with hardware, software, applications, and communication devices. The analyst will...

  • Clearing & Settlement Services Employee – M/W

    1 settimana fa

    Milano, Lombardia, Italia ZOLD A tempo pieno

    SGSS has been present in Italy since September 2006 through a dedicated Italian Bank, SGSS S.p.A., one of the main players in the Securities Services' industry that covers all SGSS businesses for its two segments of clients\: Financial Institutions & Brokers and Asset Managers & Insurance. Thanks to over 500 employees based in Milan and Turin, SGSS S.p.A....

  • Clearing & Settlement Services Employee – M/W

    3 giorni fa

    Milano, Lombardia, Italia ZOLD A tempo pieno

    Studies & experience:Bachelor's degree in Economics,Social, Legal, EngineeringFinancial industry backgroundPreferable\: prior settlement experience Language skills:Italian\: C2English\: B2Technical, operational & Soft skills:Empowerment and accountabilityAbility to handle multiple tasks simultaneouslyResult orientationCooperation and collective mindsetTeam...

  • Leonardo Technical Support Analyst

    1 settimana fa

    Milano, Lombardia, Italia Geolog A tempo pieno

    Leonardo Technical Support Analyst Location: Milan, ItalyGEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce approaching 2,000 and operations in 40+ countries.  The Company seeks to add to its Milan-based Leonardo Technical Support team a position to focus on failure analysis...

  • Data Analyst

    7 giorni fa

    Milano, Lombardia, Italia Adecco A tempo pieno

    Adecco Italia, filiale Milano Sales & Merchandising, ricerca per Azienda Cliente, leader nel settore Automotive, una figura da inserire comeData AnalystSupporto al team Brand Communication per l'ottimizzazione del Customer journey aziendale, come ad esempio il supporto al coordinamento di campagne di comunicazione, lanci di prodotto o progetti di...

  • Business Analyst E-Commerce

    2 settimane fa

    Milano, Lombardia, Italia TROVA SOLUTIONS A tempo pieno

    Opportunità: Business Analyst E-Commerce | Azienda in fase di trasformazioneLa nostra azienda sta vivendo una fase di importanti cambi organizzativi e siamo alla ricerca di unBusiness Analyst E-Commerceche supporti questo percorso di crescita e innovazione.Il ruolo saràil punto di raccordo tra gli stakeholder di business e il team tecnico, garantendo una...