Service Technical Support FTIR

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Product Manager

Your Role And Responsibilities
In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

The work model for the role is:

This role is contributing to the Measurement & Analytics division in Sesto San Giovanni.

You will be mainly accountable for:

• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category. Tracking the above support cases via Saleforce Case Management will support the organization in determining recurring cases by creating knowledge that will be redistributed to the local technical community.
• Interfacing with factory service when more in-depth expertise is required or when systematic issues need to be addressed and for the management of technical aspects warranty related.
• Providing technical consulting on Service solutions to management and customers.
• Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.

Qualifications For The Role

• You hold a technical Diploma or a bachelor degree Instrumentation Engineering or a related field.
• You are skilled in working with Salesforce Case Management, Install Base Management Tool and the Oil and Gas, Power Generation (WTE and Natural Gas) market.
• Ability to demonstrate your experience in Continuous Gas Analyzers products
• Possess an enhanced knowledge of Microsoft Power Platform (PowerBI, Power Automate and Flow)
• You are passionate about problem solving and Customer support
• You are at ease communicating in Italian and english

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses.
• Corporate welfare: Access to a wide range of services and personal well-being support.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.
• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
• Meal allowance: ticket restaurant and canteen is provided to support daily lunch expenses.

More About Us
The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.

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