Program Manager

Who we are:

We are a technology consulting and services company specializing in Customer Experience, Data, and Artificial Intelligence, driven by a strong culture of customer centricity and digital innovation. Through the integrated orchestration of data, design, AI, and operations, we develop new service models that enhance business performance, increase profitability, and improve customer satisfaction.

People are at the heart of our projects and our everyday work. We foster an open and collaborative working environment where everyone's potential can emerge through the sharing of skills and experiences. Together, we achieve goals of excellence that are sustainable and innovative, creating a positive impact in the communities where we operate.

We are looking for
a Program Manag
er to join our project management team.

What You Will Do:

As a Program Manager within our Business Unit, you will be responsible for the strategic governance and evolutionary roadmap of enterprise web portals for a major client in the Pharmaceutical sector.

Your task will be to coordinate multiple project streams, ensuring that technological evolution is aligned with business objectives, working closely with a cross-functional team of experts

in areas ranging from UX/UI to development, content, SEO, and security.

Your Responsibilities

● Program Governance: Definition and supervision of the master plan, management of inter dependencies, budget allocation, and long-term planning of the various project streams, ensuring coherence with the client's strategic objectives.

● End-to-end Delivery: Coordination of the entire project lifecycle, from kick-off togo-live, ensuring output quality, customer satisfaction, and adherence to assigned deadlines and budget.

● Stakeholder Management: Acting as a strategic hub between Assist Digital and the client, supporting the development of digital evolution strategies and consolidating a relationship of mutual trust.

● Vendor and Resource Management: Coordinating internal teams and external vendors, facilitating collaboration and knowledge sharing in a cross-functional context.

● Reporting: Preparation of executive-level reporting (high-level), both internal and

for the client, ensuring constant monitoring of program KPIs, proactive identification of program risks, and definition of necessary mitigation plans.

Who We Are Looking For

● Experience: Solid experience of at least 5 years in the role of Program Manager or Senior Project Manager in the IT/Digital field, gained in international contexts and,preferably, with previous experience in the Pharmaceutical sector.

● Proficiency in Agile and Waterfall frameworks: Proven experience in orchestrating complex streams adopting both Agile and Waterfall methodologies, including the scalability of these approaches across multiple parallel projects and the ability to discern the most appropriate methodology based on the project's nature.

● Stakeholder Relationship: Communication skills and ability to conduct meetings with C-Level and Senior Management stakeholders, in both business and IT domains.

● Education: Degree in Engineering, Computer Science, or Economics.

● Languages: Excellent knowledge of
English and Italian (mandatory
).

● Soft Skills: Strong strategic vision, influential leadership, and high adaptability in structured environments
.

Preferred Requirements (Nice to Have)

● Certifications: PMP, PRINCE2, Scrum, Lean, Agile, and Scaled Agile (SAFe).

● Technical Skills: Knowledge of the Adobe ecosystem, particularly the Adobe Experience Manager (AEM) CMS.

● Pharmaceutical Compliance: Ensuring that all digital evolutions comply with specific sector regulations (e.g., GxP, GDPR, data privacy, and internal validation processes)

● Languages: Knowledge of other languages besides Italian and English (French,Spanish, German).

● Tools: Jira, Confluence or equivalents and advanced Project Management software (e.g., Microsoft Project).

What We Offer:

● A growth path that values the individual at 360°

● A dynamic, international work environment made up of diverse project teams, with the opportunity to expand multi-industry knowledge and gain exposure to the most innovative technologies on the market

● Internal and external training opportunities, with the possibility of obtaining professional certifications based on the role

● Hybrid Smart Working

● Corporate welfare and employee benefits

● Ticket Restaurant

Location:
Milan

We are one of Italy's Best Employer
s
2025

JOIN US

"With a view to enhancing diversity and fighting for equal opportunities, this announcement is addressed to all candidates without any kind of discrimination."The company Assist Digital spa is the data controller of personal data.The data that the Company intended to process are: A) Personal data; B) Information about educational career, professional situation and field of expertise; C) Specific data: health data, data revealing racial or ethnic origin, political opinions, trade-union membership, religious or philosophical beliefs. The legal basis for points A and B is the performance of pre-contractual measures pursuant to art. 6, letter B) of the GDPR.The legal basis for point C is your express consent pursuant to art. 9 of the GDPR. The collected data will be processed to carry out the research, selection and evaluation of the personnel in order to manage your application with reference to a specific job advertisement and to manage your spontaneous application. In the event that you have provided your data by applying to a job advertisement, such data may also be processed for future selections after the explicit consent sent together with the curriculum or subseque

ntly given.Your data will be kept for the time strictly necessary to fulfill the above mentioned purposes and in any case for a period not exceeding 36 months unless you withdraw, at any time, your consent to the processing of your data. In any case, your data may be processed due to legal obligations and in the exercise of certain rights before the Courts by the Company. You, as data subject of the processing of personal data, may exercise at any time the rights expressly granted by the European Regulation, and in particular: Right to access personal data (art. 15): Right to rectification (art. 16), Right to erase (art.17) , Right to restriction of processing of personal data (art. 18), Right to data portability (art. 20), Right to object (art. 21) Right to lodge a complaint with the competent supervisory authority, Right to withdraw consent . If you wish to exercise the rights listed above, please find here the address of the Controller: Via Angelo Inganni n. 93 Milano Italy or the e-mail address: The company Assist Digital spa , considering the protection of personal data of the interested parties to be of the utmost importance, has appointed a data protection officer (DPO) who can be contacted by writing to the e-mail address for any issue concerning the protection of pers

onal data."