Associate Manager/Manager, Business Development

About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

What you'll do (a mixture of partner acquisition and strategic account management):

• Destination Ownership: Effectively manage one or multiple designated destinations (ranging from Germany, Austria, Nordic countries, Hungary, Czechia, Poland, to Croatia and so on) by gathering key insights, establishing relationships with key stakeholders, and representing Klook within the destination.
• Location: must be based in one of the following countries (Germany/Netherlands/Spain/the UK)
• Sales Planning and Execution: Create and deliver compelling sales pitches to prospective merchants, to establish new markets for Klook. Negotiate with new merchants to ensure they will be successful upon joining the platform (onboarding standards, supply strength metrics, etc) to help surpass goals.
• Sales Acquisition and Pipeline Management: Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes.
• Market Research & Analysis: Utilize internal and external resources to conduct comprehensive market research, identifying new opportunities and formulate GTM strategy. Deliver insights on market trends and competitor updates to relevant stakeholders.
• Cross-Functional Coordination: Collaborate closely with various internal functions (e.g., tech, product, marketing, supplier operations, customer service, finance) to generate/execute plans, maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business.

What You'll Need

• Language(s): fluent in English. Fluency in German or any additional European languages would be a huge plus.
• Sales Techniques: Proficiency in various sales techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with prospective merchants and driving growth.
• Location: must be based in one of the following countries and have full working rights (Germany/Spain/Netherlands/the UK/Italy).
• Pipeline Management: Experience in identifying potential clients or suppliers, maintaining relationships, and managing sales pipelines to drive business growth.
• Strategic Thinking: Capacity to think critically and develop strategic plans to capitalize on market opportunities, address challenges, and achieve business goals.
• Customer Focus: Commitment to understanding customer needs, providing excellent service, and building attractive products/verticals which will drive customer satisfaction and loyalty.
• Market Research and Analysis: Strong analytical skills to gather and interpret market data, identify trends, and assess competitive landscapes to inform strategic decision-making.
• Business Acumen: Understanding of key business principles and metrics, as well as knowledge of the company's products/services and industry landscape, is important for effectively contributing to strategic planning and achieving business goals.
• Cross-Functional Collaboration: Ability to collaborate with diverse teams and stakeholders to align strategies, optimize processes, and drive business objectives forward.
• Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities
• Adaptability and Resilience: Flexibility and resilience to navigate changing market dynamics, overcome obstacles, and drive continuous improvement in sales processes and strategies. Must be able to self-organize, stay focused and execute on action plans.
• Ownership Mentality: Taking ownership of tasks, projects, or initiatives, demonstrating accountability, and driving results to contribute to the overall success of the organization.
• Commercial mindset: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends and willing to experiment.

What You'll Get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.