Technical Customer Success Manager

3 ore fa

Milano, Lombardia, Italia AIRS Medical Inc A tempo pieno
Job Description Summary


Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you'll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.

AIRS Medical has been recognized with Frost & Sullivan's Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.
As we continue expanding across the U.S., Europe and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.

To learn more about the company, please visit

Technical Implementation (50%)
  • Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
  • Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability
  • Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
  • Manage SwiftMR's cloud-based operations to ensure secure and reliable performance for healthcare facilities
Customer Support & Troubleshooting (50%)
  • Act as the primary technical resource for clients, providing application support and resolving technical issues
  • Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
  • Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
  • Conduct regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired results
  • Plan and coordinate SwiftMR integrations with potential customers
Qualifications & Requirements
  • 1+ years in a technical or application support role within healthcare IT
  • Proficiency with TCP/IP networking and DICOM networking
  • Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
  • Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
  • Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users
  • Fluent in English and German
  • Pro-active team player
Preferred Experiences (Nice to Have)
  • 3+ years in a technical or application support role within healthcare IT
    Experience implementing radiology software in a clinical environment
  • Experience with Linux
  • Fluent in Italian
Work Conditions and Environment
  • Work type: Full-time
  • Collaborate with team members and customers around the country and the world

Hiring Process

  • Initial Coffee Chat – Informal discussion to explore mutual fit.
  • Technical Interview (Hiring Manager) – Assessment of technical skills and experience.
  • Interview with EMEA Manager – Further clarification of the role and expectations
  • Culture-Fit Interview – Discussion on work style and company values.
  • Onboarding – Comprehensive training and integration into the team.

We review applications and conduct interviews on a continuous basis, so we encourage early applications.

Starting date as soon as possible.

  • Technical Customer Success Manager

    3 ore fa

    Milano, Lombardia, Italia Cleafy A tempo pieno

    We are looking for an experienced Customer Success Manager to join Cleafy's Customer Operations team, supporting financial institutions in our historical and core market.In this role, you will own a strategic portfolio of Italian customers end-to-end to drive product adoption and value realization.You will act as a strategic advisor to your customers,...

  • Technical Customer Success Manager

    2 minuti fa

    Milano, Lombardia, Italia Cleafy A tempo pieno

    We are looking for an experienced Customer Success Manager to join Cleafy's Customer Operations team, supporting financial institutions in our historical and core market.In this role, you will own a strategic portfolio of Italian customers end-to-end to drive product adoption and value realization.You will act as a strategic advisor to your customers,...

  • Junior Customer Success Manager

    3 ore fa

    Milano, Lombardia, Italia Mia-Platform A tempo pieno

    The roleWe are now seeking a highly motivated Junior Customer Success Manager to join us in Milan. You will operate at the intersection of customer success and early-stage sales activities. The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.Responsibilities:Support customer...

  • Customer Success Manager

    3 ore fa

    Milano, Lombardia, Italia XM Cyber A tempo pieno

    XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you can...

  • Customer Success Manager

    2 minuti fa

    Milano, Lombardia, Italia XM Cyber A tempo pieno

    XM Cyber is a leading hybrid cloud security company that's changing the way organizations approach cyber risk. XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets. With XM Cyber, you can...

  • Customer Success Manager

    3 ore fa

    Milano, Lombardia, Italia Normo A tempo pieno

    sta crescendo: cerchiamo un Customer Success ManagerInL'assistente di intelligenza artificiale per commercialisti, avvocati e professionisti in ambito economico, fiscale, legale e del lavoro.Per accompagnare la nostra crescita, siamo alla ricerca di unCustomer Success Managerche diventi il punto di riferimento per i nostri clienti e li supporti nel trarre...

  • Customer Success Engineer

    1 minuto fa

    Milano, Lombardia, Italia Optibus A tempo pieno

    About Optibus:Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...

  • Customer Success Manager

    3 ore fa

    Milano, Lombardia, Italia DATLAS A tempo pieno

    Customer Success Manager Datlas GroupDatlas – Building Digital FuturesAiutiamo le aziende a trasformare processi e operations attraverso soluzioni digitali end-to-end, creando valore concreto e migliorando l'esperienza dei clienti finali. Progettiamo, integriamo e ottimizziamo processi operativi per rendere l'innovazione un vero vantaggio competitivo.Il...

  • Customer Success Manager

    3 ore fa

    Milano, Lombardia, Italia Formalize A tempo pieno

    About the Role & TeamAs a Customer Success Manager at Formalize, you'll guide customers through the post-onboarding journey, driving measurable outcomes and long-term value from the platform. Your mission is to maximize adoption, deliver tangible results, and build lasting customer partnerships.You'll ensure a smooth handover from implementation, aligning on...

  • Senior Customer Success Manager

    5 minuti fa

    Milano, Lombardia, Italia Cato Networks A tempo pieno

    As a Cato Senior Customer Success Manager for the Italy region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. Curiosity - you have a desire...