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Hospitality Manager
2 settimane fa
WHY YOU'LL LOVE THIS JOB
Do you thrive under pressure in a fast-paced, international environment? Are you autonomous, self-motivated, and excel at working remotely without daily supervision? Do you have a passion for sports events and dream of being part of the Olympic Games? Are you rigorous, detail-oriented, and responsible? If so, this is the perfect opportunity for you
Posizione:
YOUR IMPACT
As part of our team, you will play a critical role in supporting the Hospitality program and event operations for a Top Olympic & Paralympic sponsor. You will report to the Account Director.
Planning Phase:
- Support the coordination of hospitality program development across transportation, procurement, food & beverage, staffing, and special events.
- Manage all aspects of local supplier engagement, contract negotiation, and payment processing, ensuring compliance with Italian regulations and client requirements
- Oversee the logistics for staff accommodations (room blocks, housekeeping, general Q&A), staff office identification, contracting and setup (floorplans, furniture), and on-the-ground staff equipment needs (radios, etc.)
- Accommodations planning (rooming lists, room drops, housekeeping, check-in/out, incidentals/billing, BEOs)
- Hotel food and beverage planning and on-site troubleshooting
- Hospitality lounge operations planning
- Support the Account Director in conducting staff interviews, hiring, onboarding, orientation, customer service training and standard setting, scheduling, and on-site troubleshooting
- Shipping coordination, as required
- Site inspection planning and execution
- Assist in the development of operational plans, timelines, and schedules to ensure seamless event execution.
- Liaise with internal stakeholders and external partners to align objectives and ensure all logistical needs are met.
Games-Time Responsibilities:
- Serve as the liaison with suppliers, venues, and clients to guarantee smooth operations.
- Be present onsite at Key program locations (hospitality lounge, restaurants, cultural activities, sport events) to oversee execution, troubleshoot issues, and ensure a high-quality guest experience.
- Support the onboarding, training, and management of local hospitality staff to maintain service excellence.
Requisiti:
Your Experience
- 3-5 years of experience working in large-scale international events (sports events, congresses, festivals, or similar).
- Proven project management skills, with the ability to meet deadlines, anticipate needs, and manage multiple priorities effectively.
- Strong proficiency in Microsoft Excel, with the ability to analyze data and manage large datasets efficiently.
- Demonstrated experience in managing event logistics, coordinating with suppliers, and overseeing staff onsite.
- Fluent in Italian and English, both written and spoken.
- Familiarity with Milan.
- Strong problem-solving skills, with the ability to remain calm under pressure and adapt to changing circumstances
