Groups and Events Reservations Agent

1 settimana fa

Milano, Lombardia, Italia Hotel VIU Milan, a member of DesignHotels A tempo pieno

Siamo alla ricerca di un/a Individual and Groups&Events Reservations Agent, che verrà integrato/a all'interno del reparto Reservations&Revenue. Lui/Lei avrà il compito di gestire, valutare e sviluppare in modo efficace tutte le richieste di prenotazioni, gruppi, eventi e individuali.

Mansioni:

  • Gestire tutte le richieste pervenute sia telefonicamente che via e-mail e rispondere in base alle priorità;
  • Inserire, controllare e aggiornare le prenotazioni
  • Assicurarsi che tutte le preferenze, note, degli ospiti siano correttamente inserite nel gestionale / database in modo che possano essere gestite preventivamente dai reparti operativi;
  • Inserire, controllare e aggiornare le prenotazioni da SynXis, OTA e sito web;
  • Preparare la lista arrivi.
  • Assicurarsi che tutte le preferenze, note, degli ospiti siano correttamente inserite nel gestionale / database in modo che possano essere gestite preventivamente dai reparti operativi;
  • Anticipare ed essere in grado di gestire le necessità degli ospiti così da prevenire eventuali complaint;
  • Comunicare con colleghi di altri reparti per coordinare tutte le richieste degli ospiti e attività correlate.
  • Fissare, gestire e coordinare meeting e site inspection
  • Gestire gruppi ed eventi dalla richiesta iniziale all'esecuzione finale in conformità con i vincoli finanziari e temporali (inclusi proposta, negoziazione, contrattazione, operazioni, fatturazione, follow-up).
  • Gestire, coordinare e supervisionare tutte le operazioni di gruppo ed evento
  • Coordinare i reparti dell'hotel per fornire un'esperienza di prima classe a organizzatori, host e partecipanti agli eventi.
  • Mantenere il sistema degli eventi/gruppi e i report accurati e aggiornati.

Caratteristiche:

· Ottima conoscenza della lingua inglese e preferibilmente di una seconda lingua;

· Buona conoscenza pacchetto Office;

· Buona conoscenza di Opera Cloud e di Blastness e Synxis

· Ottima propensione alla vendita;

· Orientamento alla relazione con l'Ospite;

· Puntualità e precisione;

· Forte motivazione al lavoro in team;

· Disponibilità e flessibilità;

· Forte orientamento al cliente e ottime doti commerciali e organizzative.

· Eccellenti capacità organizzative, comunicative e di ascolto;

· Esperienza pregressa in uffici prenotazione.

· Completano il profilo passione, flessibilità, capacità di problem solving e forte orientamento al risultato.

Cosa offriamo:

· Un ambiente stimolante e dinamico dove potersi mettere alla prova e dare in modo efficace il proprio contributo;

· Contratto CCNL Turismo full time;

· Buoni pasto

Si prega di inviare le candidature a: e

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