Customer Quality Specialist

7 giorni fa

Greater Piacenza Metropolitan Area, Italia Iveco Group A tempo pieno 40.000 € - 80.000 € all'ano

ABOUT US
:

We are Iveco Group, home of unique people and brands that power your business and mission to advance a more sustainable society.

We have a diversified business portfolio covering the full range of commercial and specialty vehicles, as well as a complete powertrain offering. Our eight brands are each a major force in its specific business

WHO WE ARE LOOKING FOR
:

For our Iveco Defence Vehicles and Astra business units, we are looking for a Customer Quality Specialist located in Piacenza.

Main Responsibilities:

  • Manage claims arising from the field: analysis of causes, impacted products, corrective actions
  • Manage relationships with civil and military customers
  • Manage relationships with Central Quality
  • Manage product testing with customer at supplier side or internally
  • Manage Civil and Military Certification (according to the standards in force and decided by the Company)
  • Monitor the quality performance of product lines through periodic Quality Meetings
  • Coordinate activities related to recall campaigns, defining corrective actions, opening and closing the campaigns
  • Conduct visits to customers to review issues firsthand
  • Prepare and draft product compliance documentation or customer quality plans in accordance with current regulations
  • Represent the Quality department in Platform meetings for the development of new products

Requirements:

  • Degree in Mechanical, Industrial Engineering, or related field.
  • Minimum of 5 years of experience in Customer Quality, preferably in Defence, Aerospace, or Automotive sectors.
  • Strong knowledge of quality standards and management systems such as ISO 9001, AQAP 2110.
  • Availability to travel (30% to 50% of working hours), both nationally and internationally
  • Familiarity with Six Sigma, Lean Manufacturing, and problem-solving tools (8D, Ishikawa, FMEA).
  • Knowledge of manufacturing specifications and special processes (materials, weldments, heat treatments, machining, coatings, electronics, etc.).
  • Ability to read and interpret technical drawings, GD&T, and quality specifications.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills for managing suppliers and internal functions.
  • Proficiency in English (written and spoken).

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