Customer Success Specialist

2 settimane fa

Greater Turin Metropolitan Area, Italia Young Platform A tempo pieno

Customer Support Specialist

Young Platform is a FinTech startup based in Turin that aims to become a smart digital bank natively focused on new digital services.

Our mission is to make the world of digital assets accessible to all. We want to help make the cryptocurrency industry fairer and more meaningful for everyone. That's why our exchanges allow you to start buying and selling cryptocurrencies at your own pace and habits.

In fact, through its products, Young Platform offers all the tools to freely manage digital assets: from an app to learn everything about crypto, to an intuitive platform to buy the first cryptocurrency, up to indicators and APIs for traders and professionals.

Our context is young and dynamic and is based on the sharing of information and continuous feedback, as fundamental tools for constant improvement and growth. We are curious people with very ambitious goals, which we achieve thanks to constant training. We make sure to teach the team what we know and learn what we don't know.

We firmly believe in transparency and dialogue and we encourage free initiative and a critical sense to make the best decisions and reach goals in record time.

We are looking for a Customer Support Specialist who will be the first point of contact for our users, providing them with exceptional support and guidance. As a Customer Support Specialist, you will be responsible for the following activities:

  • Respond to customer inquiries in a timely and professional manner via email, chat, and other support channels.
  • Troubleshoot and resolve customer issues, providing clear and concise instructions.
  • Identify and escalate complex issues to the appropriate internal teams.
  • Document customer interactions and feedback in our CRM system.
  • Contribute to the development of our knowledge base and support materials.
  • Collaborate with the product team to provide customer feedback and insights.
  • Strive to exceed customer expectations and contribute to a positive customer experience.

Required Skills:

  • 1-2+ years of experience in a customer support or a similar customer-facing role.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving and critical-thinking abilities.
  • Experience with Zendesk or other help desk platforms.
  • A passion for helping customers and a positive attitude.
  • Ability to work independently and as part of a team.
  • Familiarity with the cryptocurrency industry is a plus.

What we offer:

  • An informal, young and dynamic context
  • Tailor-made growth path
  • Continuous training
  • Constant feedback for continuous improvement
  • Flexible working hours and possibility of remote working

Those interested in this position can send their resume stating that they grant authorization for the processing of personal data based on art. 13 of Legislative Decree 196/03 and art. 13 of the GDPR (EU Regulation 2016/679).

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