Client Advisor

11 ore fa

Roma, Lazio, Italia Valentino A tempo pieno

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position: CLIENT ADVISOR - Roma, Piazza di Spagna (Fixed Term)

For our boutique in Roma, Piazza di Spagna, we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.

Responsibilities will include:

Client

  • Master the client journey;
  • Create customer emotion and desire;
  • Engage existing and prospect clients as per weekly plan defined by store management;
  • Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
  • Focus on development and retention of existing clients, recruitment of new and potential ones;
  • Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
  • Actively participates to the sales in partnership and oto appointment routine.

Operations and visual

  • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
  • Ensure product good maintenance, replenishment on the floor;
  • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
  • Respect administration and operations procedures;
  • Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.

Qualifications:

  • Retail experience
  • Excellent interpersonal and effective communication skills
  • Fluency in English and Italian
  • Be a team player with a pro-active attitude
  • High fashion knowledge
  • Ability to adapt to changing needs of the company as necessary
  • Must have client network in luxury environment

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

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