Post-Sales & Customer Relationship Intern

1 giorno fa

Milano, Lombardia, Italia Artemest A tempo pieno

Artemest is a company specialized in Italian craftsmanship and contemporary design with over 1,000 of Italy's finest artisans and brands. With offices in Milan, London, Dubai, Miami, and New York, Artemest serves private clients, interior designers, and large-scale development projects across the globe. Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest mission is to share the beauty and uniqueness of Italian craftsmanship with the world.

Posizione:

To enhance its Team, Artemest is looking for a motivated, organized and enthusiast Post-Sales Customer Relationship Intern to join our Team in Milan.

What will be your key responsibilities?

  • Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience.
  • Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items).
  • Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty.
  • Liaise with suppliers to identify the best solutions for our company and our customers.
  • Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities.
  • Provide insights to evaluate internal customer care processes and propose business development initiatives.

Offer information
:

  • Duration: 6 months
  • Working hour: full-time (from Monday to Friday, from 9am to 6pm)
  • Monthly compensation: 600€
  • Ticket restaurant provided according to the company policy

Requisiti:

Who are we looking for?

  • Degree in Foreign Languages/Communication with an International approach
  • Italian native
  • Professional proficiency in English
  • Good knowledge of French or German language wil be considered a plus
  • Exceptional problem solving and organizational skills, with strong orientation to results
  • Able to manage relations and negotiations, with excellent communication skills
  • Attention to details, flexibility and entrepreneurial attitude
  • Previous working experience will be considered a plus

Altre informazioni:

Our Perks

  • Positive workplace. We're a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
  • Benefits. We care about our team's daily comfort, so you'll enjoy perks like special prices on , meal vouchers, and discounts at restaurants, cafés, gyms, and other stores. Plus, the office is always stocked with fresh fruit, coffee, tea, and water to keep you energized throughout the day.
  • Entrepreneurial mentality. We're always looking for people eager to step up their tasks and skills
  • Innovative and tech-oriented environment. We're changing the way people buy, sell, and perceive luxury

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