Consultant Management Services

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

The Consultant supports HQ offices in delivering administrative and resource management functions, operating independently under the general guidance of the Chief of MSDI.
Key responsibilities include ensuring continuity of essential services such as Childcare, Catering, Banking, Staff Cooperative, Credit Unions, Farmers Market, Pharmacy, Newsstand, Stationery, Lockers, Gym, Courier, Diplomatic Pouch, and Transportation.
The Consultant fosters effective client relationships, aligning service delivery with user needs, ensuring timely execution, and communicating progress or challenges. He/she leads vendor and contractor management, negotiates complex contracts, and maintains compliance with UN administrative and financial regulations. He/she will establish and maintain efficient administrative control mechanisms to ensure compliance with UN administrative, financial rules and procedures, and report any administrative/budgetary related issues to ensure provision of services and resolution of difficult problems.
Strong supervisory skills are essential as the Consultant leads a team of staffs through a period of organizational change, requiring clear direction, adaptability, and consistent support. Effective leadership will be key to maintaining team cohesion, ensuring service continuity, and fostering a culture receptive to transformation.
Acting as a liaison with UN counterparts and external providers, the Consultant advises on operational issues and recommends solutions within established guidelines. A high degree of autonomy is expected to meet administrative objectives.
ACCOUNTABILITIES / RESPONSIBILITIES
The duties required shall include but are not limited to the following:
Strategic planning and compliance
1.
Develop annual work plans and contribute to enhancing strategies, systems, and procedures, ensuring alignment with corporate policies, standards, and regulations.
2.
Implement WFP plans on administrative processes to facilitate efficient and effective delivery of services.
3.
Monitor the effectiveness of HQ services to ensure compliance with established standards and regulations, supporting safe operations.
4.
Ensure compliance of services (e.g., WFP-managed facilities) with the Occupational Safety and Health Policy, and advise management on necessary improvements.
Contribute to preparedness activities, including risk analysis, contingency planning, and reporting on risk management actions.
6.
Support business continuity during emergencies (e.g., COVID-19…), ensuring uninterrupted delivery of critical administrative services.
Operations and service delivery
7.
Manage existing resources and identify new requirements to enhance service delivery.
8.
Conduct complex data analysis to provide accurate information and reports that support effective planning and decision-making.
9.
Provide regular updates on service status and recommend appropriate actions.
10.
Coordinate procurement processes to guarantee timely service delivery.
11.
Manage financial processes related to service expenses.
12.
Promote and support environmental sustainability initiatives.
Contract and vendor management
13.
Oversee, maintain, and evaluate contractual agreements.
14.
Monitor service providers' performance and ensure compliance with contractual terms.
Leadership and team management
15.
Provide leadership in administrative services to ensure high-quality user experience and operational efficiency.
16.
Lead multidisciplinary teams, offering coaching, training, and guidance to foster development and high performance.
Stakeholder engagement and collaboration
17.
Strengthen collaboration between facility operations and business units to ensure efficient and responsive service systems.
18.
Build and maintain partnerships with WFP stakeholders and other UN agencies.
19.
Foster productive partnerships with WFP stakeholders and UN agencies, particularly during the co-location project and through the Rome-Based Agencies (RBA).
Other
20.
Perform other duties as required to maintain service quality.

QUALIFICATIONS & EXPERIENCE REQUIRED
Education:

• Master's degree in Business Administration or Law.
Experience:

•
At least seven years in service management especially in the areas of procurement, services, diplomatic pouch and courier services.

•
Experience in project management, including budget preparation.
Knowledge & Skills:

•
A good knowledge on Italian rules related to the establishment and operations of commercial establishments.

• Knowledge of best practice in Management of Services, including contract Management.
Languages:

• Fluency in spoken and written English and Italian.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.