Customer Service Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The role:

The customer service Representative is the first customer contact (for the Commercial Team/Sales Entity) and is responsible for the complete order process from lead time quotation to shipment release and delivery to the client. He/She supports on every matter related to the Sales process and is the point of contact for Operations and the Commercial Team in order to have a smooth internal process.

Principal Responsibilities:

Order process:

• Order entry for Intercompany Entities worldwide (both not connected to EDI and connected to EDI);
• Lead Time Quotations both for standard and customized products;
• First analysis and elaboration of production feasibility against requested date of delivery;
• Coordination with Operations (Production Planners, Resales Team) in order to define the actual feasibility and alternative scheduling solutions;
• Provide the customer with information regarding shipment, volumes, costs, transportation options and other details to define an agreed shipment plan;
• Coordination with the internal shipping team to plan shipments based on volumes, payments, credit and/or other requirements (ex. Inspection, vessel departure dates);
• Compliance and viability check on documentation ( e.g. Certificates of Origin, Vendor Declarations, Quality aspects, possible Inspection Requirements etc.) and procedures required for order handling and shipment (with possible contacts with Chambers of Commerce, Customs, Finance Department etc.). Collaboration on solution on every possible related issue (e.g. Export, Trade Compliance);
• Delays-postponement handling which includes system update and communicating to the Customer;
• Providing Customers with shipping documentation and shipping details (tracking, awb, etc);
• Proactive management of delivery time to optimize scheduling and contribute to the achievement of OTD and OTP inventory targets (also through specific dedicated calls with the Customers to manage priorities and solve problems);

Other duties:

• Customer account codification;
• Organization of pre-shipment inspections (requests to Inspection authorities and documents handling);
• Technical support for simple requests and spare parts;
• Notifications of discrepancy on shipment;
• Dispute resolution and Credit notes requests;
• Letter of credit (LC) analysis and verification of feasibility with other departments (documents, shipping instructions, due dates, etc…);
• Coordinate Customer "Witness Test" visits on site by giving necessary support;

Required Qualifications:

• Bachelor degree (economics, foreign languages )
• 1 year experience in similar roles
• Fluency in Italian and English is mandatory
• Arabic or French are considered a plus

LOCATION:
Montecchio Maggiore (VI)

BENEFITS:
2 days of smart working, company bonus and company canteen

CONTRACT:
Temporary - Full Time

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.