Front Desk Representative

9 ore fa

Milano, Lombardia, Italia YDUN A tempo pieno

Frontdesk (part-time) at Ydun Milano Duomo

Position:

Frontdesk

Location:

Via Palazzo Reale 5, Milan, Italy

Employment Type:

Part-Time, 20h/week

About Ydun

Ydun is redefining health and fitness by blending cutting-edge longevity science with hands-on training programs. Based in Milan, we offer a premium, data-driven, and highly personalized health and wellness experience, empowering our members to maximize their lives. At Ydun, every interaction reflects our commitment to excellence in fitness, hospitality, and innovation. We are looking for a frontdesk person to be the friendly and attentive face of our Milan studio, ensuring every client feels valued and cared for.

Role Overview

As a member of our frontdesk team, you will be the first point of contact for Ydun's existing and potential members, responsible for creating a warm and seamless experience. From managing bookings and assisting with inquiries to maintaining the studio's inviting atmosphere, you will play a crucial role in the day-to-day interactions that define Ydun's exceptional service.

Key Responsibilities

Client Engagement:

  • Warmly welcome members and guests upon arrival, providing a friendly and professional first impression.
  • Assist clients with check-ins, bookings, and scheduling inquiries.
  • Help convert new visitors into happy members.
  • Build positive relationships with members, remembering their preferences and proactively addressing their needs.
  • Serve premium refreshments such as coffee and smoothies, ensuring each interaction feels special.

Studio Support:

  • Maintain the reception and lounge areas, ensuring they are clean, organized, and reflect Ydun's luxury standards.
  • Manage incoming calls and emails, providing timely and accurate responses to inquiries.
  • Monitor and restock supplies for the reception area, refreshments, and studio amenities.

Team Collaboration:

  • Support the Studio Manager and trainers with administrative tasks as needed.
  • Communicate client feedback or concerns to the Studio Manager to enhance the overall experience.
  • Assist in executing special events or promotions, ensuring a smooth and memorable experience for attendees.

Qualifications

  • Experience:

2+ years in a client-facing role, preferably in high-end/luxury hospitality, or retail.
- Skills:

Excellent communication and interpersonal skills; ability to multitask and stay organized.
- Attributes:

Warm, personable, and attentive to detail with a genuine passion for providing exceptional service.
- Languages:

Proficiency in Italian and English required; additional languages are a plus.
- Technical Skills:

Familiarity with booking and scheduling software; basic proficiency in Microsoft Office or Google Workspace and calendar management.

What We Offer

  • Competitive monthly pay with opportunities for advancement.
  • The opportunity to work with the most advanced training equipment in the industry.
  • A cutting-edge, data-driven coaching environment where precision and results matter.
  • Ongoing professional development and access to the latest in fitness and longevity research.
  • A premium, inspiring work environment in the heart of Milan (right next to Duomo)
  • The chance to be part of an innovative brand that's setting a new standard for health and fitness.

How to Apply

If you're passionate about delivering a premium fitness experience and excited about helping people live healthier, longer lives, we'd love to hear from you

Join Ydun and help shape the future of health, fitness, and longevity.

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