Information Technology Business Relationship Manager

The IT Business Relationship Manager (BRM)
serves as a critical link between the Information Technology department and various business units across multiple organizational sites.

This role is responsible for establishing and nurturing strong relationships with key business stakeholders, ensuring IT services are aligned with business needs, and acting as a primary liaison to facilitate communication and coordinate efforts between end-users, technical teams, and external vendors. The BRM will be instrumental in resolving high-priority, large-scale technical issues and coordinating complex technical projects.

Key Responsibilities

Relationship Management and Communication

• Establish and maintain strong, strategic relationships with key individuals and leadership across various business departments and multiple geographical sites.
• Act as the single point of contact and trusted advisor for business stakeholders regarding IT service delivery, priorities, and issues.
• Translate business needs and strategic goals into IT requirements and initiatives, and conversely, communicate IT capabilities, roadmaps, and service limitations back to the business.
• Facilitate regular meetings and communications to ensure alignment on IT projects, services, and issue resolution.

Issue Resolution and Service Alignment

• Act as a liaison between end-users/business teams and internal technical teams (e.g., Infrastructure, Applications, Security) to manage and resolve high-priority and large-scale technical issues impacting multiple users or departments.
• Lead triage efforts for critical business-impacting issues, ensuring appropriate resources are engaged and communication updates are timely and clear.
• Advocate for business needs during IT planning and prioritization processes to ensure IT solutions and services meet operational requirements.

Project and Vendor Coordination

• Coordinate technical projects that span multiple business units or sites, ensuring seamless execution and minimal business disruption.
• Oversee and coordinate activities and deliverables between external technical vendors and internal IT teams, ensuring adherence to scope, schedule, and quality standards.
• Participate in the planning and scoping phases of new IT projects, representing the business perspective.

Qualifications

Experience

• Minimum of 3-5 years of experience in an Information Technology role.
• Proven experience in a customer-facing or liaison role within IT (e.g., BRM, Project Manager, Senior Business Analyst).
• Demonstrated experience managing stakeholder relationships across multiple functional departments or sites.
• Experience coordinating technical projects involving both internal teams and external vendors.

Skills and Competencies

• Strong Communication Skills:
  Excellent verbal and written communication abilities, with the capacity to communicate complex technical topics to non-technical business leaders and users, and vice-versa.
• Technical Acumen:
  Solid understanding of general IT concepts, infrastructure, applications, and current technology trends sufficient to engage credibly with technical teams.
• Relationship Building:
  Proven ability to establish trust, credibility, and rapport with stakeholders at all levels of the organization.
• Problem Solving:
  Strong analytical and problem-solving skills, particularly in leading efforts to resolve complex, cross-functional technical issues.
• Coordination and Organization:
  Exceptional organizational skills and the ability to manage multiple priorities, projects, and stakeholder expectations simultaneously.

Education

• A Bachelor's degree in Information Technology, Business Administration, or a related field is preferred.