Fleet Account Management Specialist II

8 ore fa

Roma, Lazio, Italia Uber A tempo pieno

About the Role

The EMEA mobility business has built a Fleet Account Management team with the main goal of helping Fleets grow and boost their earnings on the platform.

We are looking for a self-motivated, autonomous, and well-organized Fleet Account Management Specialist II to join the team to support Operations with a focus on growth and expansions in the operated markets.

What You Will Do

  • Maintain frequent communication via different channels with the assigned Accounts (Fleets), prepare comprehensive data analysis using available tools, and offer personalized recommendations, aiming for business optimization and Fleets' growth
  • Solve fleet partner requests and escalations in a timely manner and follow up on recommendations being implemented
  • Support in creating processes in order to optimize the acquiring and engagement of our partners.
  • Expand our fleet partner relationships in your area and acquire new cooperation partners
  • Fleet acquisition to improve our supply in defined/strategic cities
  • Maintain subject matter expertise in assigned areas - Fleet Management & Support by sharing learnings and insights and offering recommendations
  • Collaborate with different teams and key stakeholders in Uber (Local Operations, Business Development, Legal, Policy, Customer Support etc)
  • Conduct market visits (when it's needed) for new expansions to acquire supply, establish partnerships and ensure successful launches

Basic Qualifications

  • English language - Fluent; Local language [Italy] - Fluent
  • at least +2 experience managing fleets in a limited-license market
  • Previous experience in sales, B2B or key account management (ideally, it would be a requirement) or customer-facing role experience (support)
  • Strong communication skills with an ability to adapt the approach for internal versus external stakeholders
  • Be organized, determined, and possess a critical thinking ability
  • Collaborative mindset

Preferred Qualifications

  • Solid analytical skills and attention to detail
  • Operational excellence: able to work efficiently and prioritize without losing the importance of tasks
  • Excellent interpersonal skills and ability to establish trust with internal/external stakeholders (Fleet Partners, Ops and CommOps)

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