Cluster Account Director Middle East

As Cluster Account Director Account Director Middle East & CIS, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. 

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.

Key Responsibilities

Sales & Territory Management

• Develop and execute sales strategies to maximize revenue and market share across the assigned territories. 
• Identify and prioritize high-value opportunities within the region, leveraging competitor analysis and data insights to construct a measured, pro-active approach to driving revenue performance. 
• Work closely with the Global Luxury and Lifestyle sales team, collaborating on account planning and sales activations to help drive revenue performance into the cluster hotels. 
• Identify new business opportunities with selected agencies and companies, developing relationships to create new revenue streams and support our market share. 
• Travel to key markets to conduct face-to-face meetings, presentation, and events to build relationships and negotiate business on behalf of the cluster hotels. 

Account Management

• Manage and key relationships with existing accounts, focusing on luxury consortia agencies, travel advisors, and other high-value partners. 
• Within your region, act as the primary liaison for all luxury Consortia partners and agencies, managing and developing relationships to drive revenue and enhance visibility of your hotel cluster.
• Represent the hotels at industry events, trade shows, Six Senses and Luxury and Lifestyle Road shows and trade events.
• Proactively address client needs as needed, acting is a primary liaison between the client and the hotel to ensure a seamless experience on behalf of the guest.

Collaboration & Leadership

• Act as a liaison between the three hotels, working between Cluster and on-site teams with a focus on clear, consistent communication and guest satisfaction.
• Provide regular updates and reports to senior management on market trends and performance, target account performance, and opportunities for growth. 

Qualification

• To execute the position of Cluster Account Director Middle East & CIS, you must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and including the following: 
• Possess a minimum of 10 years total experience in hospitality or hotels sales setting, with direct supervisory experience over a sales team, or an equivalent combination of education and experience. 
• Proven track record (typically 7+ years) of success in sales leadership roles, with a focus on the Middle East region/CIS.
• Strong understanding of Middle Eastern & CIS markets, cultural nuances, and business practices.
• Strong analytical and strategic thinking skills.
• Exceptional communication and negotiation skills.
• Fluency in English (Arabic language skills is a plus).
• Ability to travel frequently across the requested territories.
• Valid Italian Work permit or European Union citizenship is required for this role. 

The above is intended to provide an overview of the role and responsibilities for a Cluster Account Director Middle East & CIS at Six Senses Ibiza & Italy. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

 Cluster Offices are located in the San Babila area, in the heart of Milan.

Six Senses Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.