Account Manager

About the role

Role: Account Manager | HR & Data Solutions

Location: Milan (Hybrid)

Reporting to: Commercial Director

Seniority: 7–10 years of experience

Role and Mission

Support the Commercial Director in driving growth across three solutions: Talent as a Service (TaaS), Head Hunting, and HR Advisory & Data. Build a scalable, sustainable model combining strong relationships, innovation, and advisory excellence — acting as a trusted partner to align HR and business strategies.

Client Growth & Engagement

• Grow and manage a portfolio of corporate and upper–mid-market clients, engaging HR and business leaders.
• Strengthen long-term relationships and identify new opportunities for expansion.
• Represent Sparq as a trusted advisor in client meetings, events, and roundtables.
• Deliver targeted client engagement initiatives to reinforce Sparq's thought leadership

Customer Success & Delivery

• Ensure excellent client experience by coordinating delivery teams, setting clear SLAs, and managing projects.
• Handle complex operational issues across finance, legal, and procurement, ensuring compliance and efficiency.
• Manage complex issues across finance, legal, and procurement, ensuring smooth operations and client satisfaction.

Commercial Strategy & Planning

• Partner with the Commercial Director on commercial strategy, pricing, priorities, and sales targets.
• Work on budgeting/forecasting/profitability analysis, ensuring sustainable margins at project and portfolio level.
• Maintain accurate CRM data, support forecasting, and contribute to sales and growth planning.
• Leverage analytics and AI-driven insights to monitor performance, predict trends, and optimize commercial decisions.

Business Development

• Drive business development initiatives, including market expansion, cross-selling, and acquisition of new clients.
• Understand client needs and translate them into tailored proposals and integrated solutions, leveraging Sparq's full suite of services.

About you

• At least 8-10 years of experience in B2B sales or account management (HR consulting, management consulting, SaaS, or data-driven solutions preferred).
• Proven track record of building relationships with senior executives in large or highly strategic accounts.
• Strong consultative selling skills, able to engage with senior decision-makers (HR Directors, BU Directors, CEOs).
• Excellent relationship-building abilities and a partnership-oriented mindset.
• Familiarity with solution-based sales and customer success management methodologies.
• Entrepreneurial mindset, autonomy, and collaborative attitude.
• Fluency in English is a must have; other languages would be more than a plus.

What we offer

• Participate in an entrepreneurial project, playing a key role within a fast-growing organization.
• Contribute to building a new business line and driving the development of an innovative brand
• Competitive compensation package and performance-based bonuses.
• Potential stock option plan.
• Benefit from personalized, tailor-made training opportunities.
• Flexible working hours with an extended lunch break for those attending the gym.
• Annual company events (Summer and Christmas Party) and social activities (happy hours, team-building events).

Selection Journey: Step-by-Step Process

1. HR Interview – A conversation to get to know you and discuss your background.
2. Interview with Commercial Director
3. Role Play – Deep dive into your expertise and practical scenario exercises.
4. Final Interview with the CEO – Strategic discussion and cultural fit evaluation.

WELCOME TO SPARQ

After 10 years of success as part of the Oliver James Group, we have embarked on an ambitious new chapter: the creation of Sparq through a Management Buy-Out led by our Leadership Team.

This strategic move marks the beginning of a true entrepreneurial project aimed at transforming the HR and business landscape in Italy and beyond.

Our goal is to combine the heritage of excellence built over a decade with a forward-thinking approach that leverages innovation, technology, and AI to design the future of HR services.

At Sparq, our ambition is to become the most specialist-driven HR consulting and recruitment company in Italy – and beyond. We combine business success with an inclusive, high-performing culture, encouraging flexibility, well-being, and continuous growth.

We are a team of ambitious professionals who believe in Trust, Caring, Forward Thinking, and a strong Can-Do Attitude.

Every journey at Sparq is designed to help people achieve their career ambitions while contributing to a true entrepreneurial project:

• Supporting organizational and technological transformation for our clients
• Leveraging AI-powered analytics to develop innovative solutions
• Designing and launching HR tech products and platforms that evolve over time
• Building a scalable ecosystem of HR services with international potential