Customer Support Representative
4 giorni fa
Role Description
This is a full-time hybrid role for a Customer Support Representative based in Milan, allowing for a combination of in-office and work-from-home flexibility. The Customer Support Representative will handle customer inquiries, provide prompt and efficient resolutions to issues, and ensure a positive customer experience. Responsibilities include managing communications with customers, troubleshooting problems, delivering exceptional service, and maintaining accurate records of interactions.
Qualifications
- Proficiency in Customer Support and Customer Service, ensuring the ability to address client needs effectively.
- Skilled in Communication and maintaining Customer Satisfaction to foster strong client relationships.
- Ability to perform Troubleshooting and resolve technical or operational issues in a timely manner.
- Excellent problem-solving skills and attention to detail.
- Proven capacity to work in a hybrid environment with strong organizational and multitasking abilities.
- Proficiency in relevant software and tools; familiarity with CRM systems is an advantage.
- Previous experience in a similar role is preferred but not mandatory.
- Fluency in English is required; additional language skills are an asset.
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