Senior Customer Service Representative

Job Title:Senior Customer Service RepresentativeSummary:In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent, in-depth business knowledge, product knowledge, and the Order-to-Cash process. You will closely collaborate with various departments, such as SIOP, Logistics, and Quality, though this is not an exhaustive list.

You will function as an extension of the business (Commercial) and play a key role as a profitability driver by offering proactive support to sales and customers, ensuring the execution and exceeding of customer expectations and satisfaction.Responsibilities Include:

Order to Cash- 3 BU's –Business Segments designated- Regional Scope (Europe)

Efficiently process Order-to-Cash activities from Contract Management to Order Management through order confirmation; ad-hoc invoicing till delivery at customer site – all order types & customers (EDI, Export). Execution as a focus

• Keep clients informed proactively about order status and take appropriate actions to maximize Momentive ability to Serve. 

• Act as the front line business role (aside commercials) for all inquiries related to products, service and supply chain to ensure full satisfaction of customers on products, services and features.

• Analyze data from SAP reports to identify open issues and take action.

• Act as the interface communication flow between Sales, Demand Planners, logistic services and all other support departments- Product Stewardship; Trade Compliance;  Quality.

• Receives, enters, handles customers non-conformance / claims ensure proper feedback is provided.

• Build sustainable relationship of trust through open and pro-active communication

Qualifications:

The following are required for the role

• Bachelor's degree/ Diploma with Customer Service Experience.

• At least 3 years of proven experience incustomer service demonstrating a strong track record of success

• Customer focused mindset with the ability to develop business relationships with internal / external customers and suppliers.

• Master in SAP (SD module);

• Fluent English + Second EUR language – (spelling, syntax, grammar);

• Significant customer relations experience in complex international and ever-changing environments.

• Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request

• Display strong business acumen enabling to take initiative and ownership of difficult customer situations

• Inspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others

• Keen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills;

• Attentive to details;

• Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.

The following are preferred for this role:

• Experience in Chemical industry ideal.

• Handling of Order Management process in international work environment.

• University Master degree is an asset.

What We Offer:

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. 

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.  

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.   

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

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