it area lead

• REQ
• 15/10/2025
• IT Engineering
• Milaan, Italië
• ING Bank

The IT Area Lead is responsible for translating IT strategy for agile organization. The objective of this professional role is innovation and the improvement of IT in the strategic field and the standardization and improvement of IT processes.

He / she contributes from the point of view of IT knowledge to the bank's strategy and is responsible for an IT architecture scaled on the Web within a high-performance culture and an agile organization.

Key Responsibilities:

• Policy: Formulates a vision and strategy and develops policies for the focus area (or contributes to such development) and translates policies into objectives and develops roadmaps.

• IT services:

• Provides IT services and manages IT components.

• Analyses and solves problems in a structural manner.
  Successfully implements, based on requirements, changes to IT services aimed at improving the customer e- perience in a joint effort with the business.

• Process improvement: Manages IT processes and initiates improvements in the area of efficiency and IT service quality (processes and technology). Develops an approach based on best practices for systems, methods, tools and set-up.

• Networks: Builds and maintains an internal/eternal (international) network to amplify his or her own professionalism and create a platform and use it within the company. Attends relevant meetings and events.

· Risk Management, Compliance: Recognizes and manages process and technology risks (operational and IT risk) and ensures compliance. Actively raises awareness among staff. · Financial: Prepares and manages a realistic long-term and short-term budget for the line, changes and eternals. Actively seeks cost-cutting options.

• People Management:

• Makes planning and development agreements, coaches and assesses employees. Motivates and inspires employees.

• Ensures adequate staffing levels, which includes hiring and retaining talented staff.
  Supports employees in the specific field and creates a climate of learning and growing, and evaluates results and e- isting knowledge.

• Creates the required environment and enables employees to do their jobs well, both now and in the future.

• Organizational change: Manages change based on policy regarding organizational and cultural aspects.

• Knowledge acquisition and sharing:

• Stays on top of developments in the field and financial services, and applies these in policymaking and keeping knowledge levels up to date.

• Gathers, updates and spreads knowledge about developments and challenges regarding the field in question and embeds lessons learned and best practices.

Soft Skills:

• Self-aware
• Market focus
• Energizing
• Empowerment
• People Development
• Eecution
• Customer focus

Working conditions: Full Time

Duration: Permanent

Location: Milan (hybrid)

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully fleible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.

'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super fleible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday
• And of course we can't forget: free water & coffee at the office

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder

We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender's carefully: legitimate communication will always come from: and/or
• No payments or banking details will ever be requested. If someone asks for this information, it's a scam.

If you suspect suspicious activity, report it immediately. Your safety matters to us.

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Questions? Just ask

Sabrina Lenti

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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