Application Consultant

7 giorni fa

Roma, Lazio, Italia Snibe Italia A tempo pieno

Responsibility:

1. Technical Support and Problem-Solving


• Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.).


• Assist customers in optimizing reagent performance to ensure efficient and accurate laboratory workflows.

2. Product Promotion and Customer Engagement


• Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe's reagent portfolio.


• Conduct product demonstrations and technical presentations to increase customer awareness and confidence in Snibe's reagent offerings.

3. Sales Support and Market Expansion


• Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.


• Provide technical insights to support the sales team in achieving targets, addressing customer needs from a scientific perspective.

4. Customer Training and Capability Development


• Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.


• Design and implement tailored training programs to ensure customers gain proficiency in reagent usage.

5. Technical Documentation and Information Management


• Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity.


• Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.

Requirements:

  1. Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject, master degree would be more preferred;
  2. Minimum 5 years experience worked in IVD Application area, like immunology, biochemistry or molecular, immunology will be preferred;
  3. Able to use English as working language;
  4. Good communication skills and hard working.

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