Italian Speaker Customer Experience Representative

2 settimane fa

Rome Metropolitan City of Rome Capital Italy CBT A tempo pieno 30.000 € - 40.000 € all'ano


Job Title: Customer Experience Representative (On-site in Barcelona)

Location: Barcelona, Spain (On-site)

Job Type: Full-time

Salary: Competitive salary + benefits

About the Company:
We are an innovative and customer-driven company dedicated to delivering an exceptional customer experience. We're looking for a passionate and enthusiastic Customer Experience Representative to join our team in Barcelona. If you're committed to providing excellent service and want to make a positive impact, this is the role for you

Key Responsibilities:

  • Serve as the first point of contact for customers, ensuring all inquiries are addressed promptly and professionally.
  • Provide superior customer service through phone, email, and in-person interactions.
  • Troubleshoot customer issues, answer questions, and guide customers in using our products and services.
  • Ensure all customer concerns are resolved in a timely and effective manner, maintaining high customer satisfaction levels.
  • Record and document customer interactions in the CRM system to ensure accurate tracking of issues and resolutions.
  • Work closely with other teams to provide holistic solutions to customer needs.
  • Follow up with customers to ensure complete satisfaction with the solutions provided.
  • Meet and exceed key performance metrics, such as response times, issue resolution, and customer feedback.
  • Identify opportunities to improve the customer experience and share insights with the management team.
  • Contribute to the creation and improvement of customer service procedures and best practices.

Requirements:

  • Fluent in Spanish and English (both written and spoken); proficiency in additional languages is a plus.
  • Previous experience in a customer service or client-facing role is highly preferred.
  • Strong communication and problem-solving skills, with the ability to adapt to a wide range of customer personalities.
  • Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
  • Strong attention to detail and organizational skills.
  • Proactive approach to solving customer problems and meeting their needs.
  • Team player with a passion for customer satisfaction and experience.
  • Flexibility to work on-site in Barcelona.

Benefits:

  • Competitive salary and benefits package.
  • Health insurance and wellness benefits.
  • Opportunity for career development and growth within the company.
  • Work in a dynamic, supportive, and collaborative environment.
  • Access to training and development resources to enhance skills.
  • Work-life balance and a positive office culture in the heart of Barcelona.

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