Italian-speaking Customer Support Representative

2 settimane fa

Rome Metropolitan City of Rome Capital Italy CBT A tempo pieno


Job Title: Italian-speaking Customer Support Representative (On-site in Lisbon)

Location: Lisbon, Portugal (On-site)

Job Type: Full-time

Salary: Attractive salary + Signing Bonus of €3,500

About the Company:
We are a dynamic, global company that values customer satisfaction and service excellence. We are looking for a dedicated and passionate Italian-speaking Customer Support Representative to join our vibrant team in Lisbon. If you enjoy helping others, have excellent communication skills, and are looking for a great opportunity in an international environment, we want to hear from you

Key Responsibilities:

  • Provide exceptional customer support via phone, email, and live chat for Italian-speaking customers.
  • Resolve customer inquiries and issues promptly and professionally, ensuring a high level of satisfaction.
  • Handle product-related questions, troubleshoot problems, and guide customers through technical issues.
  • Maintain a thorough understanding of the company's products and services to offer relevant solutions.
  • Assist in managing and resolving customer complaints, ensuring a positive experience.
  • Document customer interactions in a CRM system, ensuring all issues and resolutions are tracked.
  • Collaborate with team members and other departments to deliver comprehensive solutions.
  • Meet and exceed individual and team performance metrics (e.g., response time, customer satisfaction, etc.).

Requirements:

  • Fluent in Italian (both written and spoken). Proficiency in English is a plus.
  • Previous experience in a customer support or call center role is highly desirable, but not mandatory.
  • Strong communication skills, with the ability to listen attentively and empathize with customers.
  • Ability to solve problems quickly and effectively while maintaining a calm and professional demeanor.
  • Strong computer literacy and the ability to navigate various software tools.
  • A positive, proactive attitude with a strong commitment to customer service.
  • A team player who thrives in a fast-paced and dynamic work environment.

Benefits:

  • Signing Bonus of €3,500 paid upon joining.
  • Competitive and attractive salary based on experience.
  • Health insurance and wellness benefits.
  • Opportunity to work in an international, dynamic team.
  • Career growth opportunities and training.
  • Modern office in Lisbon with a collaborative, fun environment.
  • Supportive and friendly work culture.

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