Online Channel Management Specialist

ARAD is a strategic consulting company operating in the field of digital transformation. We are part of the Gellify Group ecosystem, a leading innovation platform that connects startups, corporates, and investors to drive technology-led growth. This partnership gives us access to cutting-edge solutions, a broad network of tech innovators, and the ability to deliver transformation projects with both strategic depth and technological excellence. The sectors in which we operate primarily are retail, grocery, food & beverage and fashion.

We are a boutique firm with a clear vision: consulting that is rigorous, human, and forward-looking. Today, that means embracing artificial intelligence not as a trend, but as a fundamental shift in how businesses operate and compete.

We are looking for inspired talents, digital enthusiasts who want to grow professionally in a fast and stimulating environment, taking advantage of the opportunity to be directly involved right away on various and complex projects — from strategic to organisational consultancy, from optimisation of e-commerce performance to product management, from the set-up of digital channels to business development, and increasingly into AI-driven solutions and agentic commerce.

Our Team

We are a team of 35 professionals, with a distinctive characteristic: approximately half of our team consists of former C-level executives — CEOs, CDOs, CMOs, and Managing Directors — with over 20 years of international experience in retail, e-commerce, and digital transformation.

This means that as an Online Channel Management Specialist at ARAD, you won't just manage online related projects: you will learn directly from senior leaders who have built and scaled digital businesses across Europe and beyond. It's an environment designed for accelerated growth and hands-on mentorship that few consulting firms can offer.

Job Role

We are looking for an Online Channel Management Specialist to join our Bologna team, with 2–5 years of experience in e-commerce, digital retail or consulting environments.

You will contribute to the management, optimisation and performance growth of digital sales channels, supporting our clients in improving commercial results, operational effectiveness and channel coherence.

This is not a purely operational role. You will work at the intersection of execution, data-driven analysis, and continuous improvement, collaborating with senior consultants and client teams on complex, multi-channel initiatives. You will leverage data science methodologies to extract insights, identify patterns, and drive decision-making based on quantitative evidence.

Responsibilities

Support the end-to-end management of e-commerce channels, including DTC platforms and third-party marketplaces

Monitor channel performance through commercial and operational KPIs such as sales, conversion, traffic, pricing, promotions and stock availability

Collaborate with cross-functional teams (marketing, CRM, customer service, logistics, technology) to ensure consistency and effectiveness across the omnichannel customer journey

Contribute to the definition and execution of channel development plans, including marketplace expansion and international rollouts

Support catalogue, pricing, promotional and content optimisation activities across digital channels

Leverage advanced analytics, data science techniques, and data-driven tools — including AI-enabled solutions — to support operational and strategic decision-making

Prepare analyses, presentations and insights for clients and internal stakeholders

Requirements

2–3 years of experience in e-commerce, channel management, marketplace management, digital retail or consulting roles

Solid understanding of digital commerce dynamics and key e-commerce performance metrics

Ability to manage multiple activities and priorities in parallel, with attention to detail and strong organisational skills

Strong analytical and data science mindset with confidence in data crunching, statistical analysis, and extracting actionable insights from complex datasets

Strong interest in digital commerce, omnichannel models and the application of artificial intelligence to business

Excellent communication skills in both Italian and English

Based in Bologna or willing to relocate, with flexibility for hybrid working

Valued Experience

Experience in retail, fashion or consumer goods e-commerce projects

Exposure to international marketplaces (e.g. Amazon, Zalando, Farfetch or similar platforms)

Familiarity with e-commerce platforms, OMS, PIM, web analytics and business intelligence tools

Experience with data analysis tools such as Python (pandas, numpy), SQL, Excel advanced functions, or other data science frameworks for extracting insights from large datasets

International experience or cross-country collaboration

Why working with us:

We put people first - life can be hard, we actively try to make it easier: for instance we combined on-premises (either in our Bologna or Milan offices) and remote working before it was cool.

We value ideas - all ideas are worth sharing but most importantly hearing, no matter where they come from: we debate (friendly), we choose the path and we all commit.

We work with the best - we are proud to have both the greatest clients from a wide range of different industries, and the best talents to push our limits further every day.