Merchant Operations Specialist
2 settimane fa
Merchant Operations Specialist
We are looking for a dynamic Merchant Operations Specialist to manage the end-to-end lifecycle of our partners. You will be the key liaison for our merchants, ensuring seamless onboarding, driving operational excellence, and supporting growth initiatives. This role is perfect for someone who thrives in a fast-paced environment and is passionate about the crypto ecosystem.
Key Responsibilities
- Merchant Onboarding & Management: Guide new merchants through the entire onboarding process, from initial scoping to successful integration and go-live.
- Operational Support: Serve as the primary point of contact for merchant inquiries, providing timely support and resolving escalated issues.
- Process Improvement: Develop and optimize Standard Operating Procedures (SOPs) to enhance the merchant experience and improve team efficiency.
- Growth & Marketing: Collaborate on local marketing campaigns and initiatives to increase merchant engagement and platform visibility.
- Cross-Functional Collaboration: Work closely with internal teams (Product, Tech, Risk, Compliance) to align on merchant needs and launch new features.
Who We Are Looking For
- 1-3 years of experience in Merchant Operations, Customer Success, or Payment Operations within FinTech, payments, or a related industry.
- Proven ability to build, manage, and optimize operational processes.
- Knowledge of crypto/fiat on-ramp and off-ramp services.
- Excellent collaboration skills with experience working cross-functionally.
- Fluent in English to engage with stakeholders and partners.
Nice-to-Haves
- Experience in marketing, campaign management, or with a finance background.
- Familiarity with bank payment channels.
Life at OSL
- Pioneer
: Build the future of Web3 with a listed leader. - Impact
: Shape our global growth. - Talent
: Work alongside the industry's best. - Growth
: We invest in your career as much as you do.
How to Apply
If you're ready to build the future of finance with us, please apply with your resume.
About OSL Group
OSL Group (863.HK) is a leading global financial infrastructure platform bridging traditional finance and the digital asset economy through blockchain technology. The Group is dedicated to providing efficient, seamless, and regulatory-compliant financial services to individuals and businesses worldwide.
OSL delivers a comprehensive suite of regulated services through its licensed platforms, including 24/7 OTC brokerage with deep liquidity fiat gateways and competitive pricing; omnibus brokerage solutions enabling traditional financial institutions to integrate digital assets; SOC 2 Type 2-certified custody with up to US$1 billion insurance protection; and compliant retail trading channels; wealth management solutions, including scheduled launches on tokenised treasuries and RWAs; and in preparation for cross-border payment infrastructure via OSL Pay.
"Open, Secure, Licensed
" are the principles OSL lives by. OSL is expanding its compliant infrastructure across Japan, Australia, and Europe, potentially Southeast Asia, powering the next generation of global financial infrastructure.
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