Junior Merchant Support Representative

About Satispay
At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision: simplifying payments to improve everyone's life.

Are you ready to be part of something bigger? Satispay is the place for you Come be part of our dynamic team and help us shape the future of payments in Europe.

Join us as a Junior Merchant Support Representative and let's make magic happen together.

Role Overview
As a Junior Merchant Support Representative, you'll be the first point of contact for our merchant base, helping them onboard and succeed with Satispay's products. You'll contribute directly to ensuring merchants have a seamless experience while learning the foundations of customer support, product, knowledge and problem-solving.

This role is about more than just answering queries - it's about building trust with merchants, collaborating with cross-functional teams, and identifying opportunities to improve the way we work. You'll progressively develop your technical expertise and autonomy, growing from ticket handling to basic support and troubleshooting.

Your mission:

• Merchant Onboarding. Assist merchants during activation, ensuring they are equipped to use Satispay effectively.

• Ticket Management. Handle a high volume of inbound tickets, responding promptly and accurately to merchant inquiries.

• Active Troubleshooting. Address and resolve basic technical or operational issues (e.g. IBAN updates, reporting, payment acceptance guidance), escalating more complex cases as needed.

• Technical Tools Usage. Use internal platforms such as Merchant Console, Business App, Dashboard, and documentation tools (e.g. Notion, Slack) with growing proficiency.

• Collaboration. Work closely with teams such as KYC, Business Development, and Account Management to facilitate smooth onboarding and issue resolution.

• Feedback Collection. Gather and share merchant insights with internal teams (e.g., Marketing, Product) to enhance our services.

• Process Improvement: Identify recurring issues and suggest improvements to streamline merchant support operations.

Your ideal profile:

• Proactive problem-solver and quick learner. A proactive attitude and strong computer skills, with the ability to take initiative in addressing challenges and learn new tools and systems quickly.

• Detail-oriented and accurate. A detail-oriented mindset that ensures high accuracy in all tasks, especially when managing a high volume of tickets and handling technical details.

• Clear communicator and adaptable. Excellent written and verbal communication skills for clearly explaining solutions, coupled with the ability to adapt quickly and work efficiently within tight timelines and changing priorities.

• Collaborative and organized. Excelling at managing priorities, multitasking, and organization while enjoying a collaborative environment and embracing feedback for growth.

• Service-focused and curious. Naturally curious and eager to learn, with a passion for helping merchants succeed and delivering exceptional service.

Don't let a checklist hold you back - at Satispay, we thrive on diverse perspectives and unique strengths. Your individuality could be the missing piece to our puzzle Even if you don't meet every skill listed above, we encourage you to apply if you're passionate about the role and believe you can contribute to our team's success.

CareAbout health & well-being

• Unlimited paid time off

• Psychological support & mental health webinars with Serenis

• Flexible hybrid working system

• Extended parental leave

• Childcare leave

CareAbout growth & development

• Professional development programmes

• Internal mobility program

• Language classes with Preply

• Internal workshops & training

CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International relocation support

• Competitive salary

• Flexible Benefit budget

• Meal vouchers

Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us

Equal Opportunity Employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, color, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs

Learn More About Us
Curious about our core values? Explore them here (link to values).

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