Agent Front Desk

3 giorni fa

Roma, Lazio, Italia IHG Career A tempo pieno

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. 

Key Accountabilities

  • Be the warm welcome that kicks off a memorable guest experience. 
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
  • Handle cash and credit transactions. 
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 
  • Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. 
  • Take pride in your appearance and place as a brand ambassador. 
  • Always know what events and activities are on the day's schedule. 
  • Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. 
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. 
  • Fluency in the local language - extra language skills would be great, but not essential. 
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job. 
  • You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. 
  • Experience - ideally you'll have spent at least one year in a front desk or guest service position. 
  • Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay rate for this role is $17.75.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

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