Junior Customer Success Manager
6 giorni fa
We are now seeking a highly motivated Junior Customer Success Manager to join us in Milan. You will operate at the intersection of customer success and early-stage sales activities. The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.
Responsibilities:
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Support customer onboarding and adoption in complex, technical environments, working alongside Solution Architects and Engineers.
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Act as a first point of contact for customers on product usage, basic technical questions, and best practices.
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Monitor customer usage, engagement, and health metrics to proactively identify risks and opportunities.
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Conduct outreach activities (via structured sequences with emails, cold calls, linkedin messages) to engage potential new customers and support pipeline generation.
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Qualify inbound and outbound leads, understanding customer needs and technical context.
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Participate in discovery calls and demo sessions.
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Align the BU manager and the Sales manager in periodic pipeline check-ins.
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Ensure a smooth handover between Sales, Pre-Sales, and Customer Success phases.
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Collect and share customer feedback with Product and Engineering teams to drive continuous improvement.
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Maintain accurate customer and prospect information in the CRM system.
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Support reporting on customer success and commercial metrics (e.g. adoption, satisfaction, retention, early pipeline indicators).
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1–2 years of experience within a B2B software or technology-driven environment.
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Degree in a related field.
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Strong passion for technology.
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Comfortable with outbound activities such as emails and calls.
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Familiarity with CRM tools (e.g. HubSpot or similar) is a plus.
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Fluency in English.
A competitive total-reward package
We offer a four-dimension package: Compensation (fixed and variable) + Benefits + Growth opportunities + an inspiring Culture.
Hybrid Workplace
We adopt a hybrid work scheme to support work-life balance, with an approach that combines 45% of the time working in the office and 55% working with flexibility.
DE&I
As stated in our Manifesto we reject any form of discrimination and we strive every day to embrace diversity and to guarantee inclusion.
L&D and perks
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Training path and access to Mia-Platform hub with a variety of training courses.
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Team building and many surprising events.
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Corporate benefits platform with significant discounts on the purchase of different types of services (gyms, travel, technology, etc.).
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