Head of Operations

2 settimane fa

Cinisello Balsamo, Lombardia, Italia Michael Page A tempo pieno 60.000 € - 120.000 € all'ano

The Head of Operations will oversee and optimize national operations, ensuring efficiency, quality, and strategic alignment. Acting as the operational reference point for the Country Manager, they will guide teams toward achieving growth and profitability goals.

Client Details

Our client is a European company specializing in the rental of products and accessories for construction sites and safety. With an integrated and modular offering, it provides flexible risk‑mitigation solutions, ensuring business continuity and peace of mind for its customers.

Description

The Head of Operations, reporting to the Country Manager, will have the following key responsibilities:

  • Define the operational strategy in collaboration with the Country Manager and the management team, translating the company vision into concrete plans with clear and measurable objectives.
  • Structure and optimize business processes, implementing procedures, quality standards, and KPI systems to ensure efficiency, productivity, and scalability.
  • Lead and supervise national operations, coordinating the team.
  • Support and develop team managers, promoting training, digital innovation, and a culture focused on results and continuous improvement.
  • Manage commercial relationships, working closely with the Sales team.
  • Be hands-on in the field, monitoring daily activities, assisting teams in solving complex issues, and ensuring proper resource allocation and compliance with standards.

Profile

  • Degree in Industrial Engineering, Economics, Business Administration, or related fields.
  • Proven experience in operational or executive leadership roles.
  • Ability to combine strategic vision with a hands-on operational approach, maintaining strong field presence.
  • Excellent leadership, problem-solving, and change management skills.
  • Strong interpersonal and negotiation abilities with clients and stakeholders.
  • Advanced knowledge of KPI monitoring systems and continuous improvement methodologies.
  • Proficiency in major digital and management tools.

Job Offer

We offer a permanent contract with a competitive compensation package, including a company car. This is an exciting opportunity to join a leading organization based north of Milan, within a professional environment that fosters career growth and development.

Desired Skills and Experience
Operational Leadership - ability to lead teams and manage complex processes

Strategic & Hands-on Approach - combining strategic vision with active field presence

Process Optimization & KPI Management - expertise in driving efficiency and performance

Change & Stakeholder Management - strong skills in managing transformation and building client relationships

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