Salesforce Technical Lead

Connect with Eutelsat

Be part of a new era in communications, transforming connectivity with Eutelsat – the world's first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat You'll Get To:

• Pioneer the future of Space Technology

• Bring connectivity to remote frontiers

• Collaborate with customer-centric experts

• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat ?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.

• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.

• Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth — both on Earth and in space.

• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

OVERVIEW 

The Salesforce Technical Lead plays a key role in the Lead to Order unit, focusing on the Order Management and working closely with Head of Order Management, Business stakeholders, Enterprise Design and IT teams to guide digital transformation of Salesforce platforms, defining the 'why and how' that drives solution success.

The mission of the Order Management team is to manage the evolutions and maintenance of the IT platforms dedicated to LEO and GEO connectivity and video service management allowing Eutelsat and its partners (wholesalers and resellers) to sell and manage services all over the world.

The Salesforce Technical Lead will be responsible for the technical solutions and implementations of the platforms in scope of the Order Management delivery team, built upon a distributed architecture using mainly Salesforce (Sales Cloud, Services Cloud, Experience Cloud, Pardot and Marketing Cloud) and Zuora or Conga (product catalogue and CPQ) and integrated with multiple IT systems, both available off the shelf and developed in house. 

WHO YOU ARE: 

You will serve as executive-level strategic advisors who focus on business transformation with strong domain expertise in functional, platform and integration architecture with the aim to produce secure, scalable, and high-performance solutions that maximize the full potential of the Salesforce Platforms:

• You lead technical discussions and solutions, build consensus, collaborate effectively, push boundaries, to deliver effectively and efficiently

• You are detail oriented, self-driven, have the customer experience front-and-centre and enjoy collaborating with multiple stakeholders to solve complex business problems

• You are a team player, with strong time management, communication, act proactively and critical thinking skills in combination with a deep Salesforce platform expertise

• You are adaptable to change and can react swiftly to a fast-paced changing landscape driven by evolving market needs
• You want to make a real difference in serving our customers and driving revenue for our business by revolutionizing Order Management through best-in-class digital capability and user experience. 

KEY RESPONSIBILITIES: 

Reporting to the Head of Order Management, key responsibilities include:

• Act as the Technical Lead of the Order Management platforms built on Salesforce being a single point of contact regarding implementation and development strategy

• Analyse and review Order Management Platforms architecture and recommend improvements and evolutions of Salesforce platforms and other integrated systems ensuring optimal performance of Salesforce systems and products

 
• Help the team implement solutions following best practices, arbitrate between click and code solutions and build proofs-of-concept (POCs) that teams can further iterate on when necessary

• Work closely with the other teams of the Lead to Order unit and partner with cross-functional teams to design and implement best-in-class processes and develop solutions that enhance operational efficiency and customer satisfaction

• Active participation in shaping specifications for enhancements and new features at demand assessment stage

• Ensure efficient communication between Order Management team and other IT and Business teams

• Manage external suppliers and challenge / push them towards delivery excellence.

• Support monitoring activities and maintenance tasks, including diagnostic tests 

KEY SKILLS & QUALIFICATIONS

• + 3 years of experience as a Salesforce Architect/Tech Lead in a similar environment

• Proven experience in one or more Salesforce Product Technologies:

- Salesforce certifications are strongly recommended

- Experience with Conga or Zuora products is a plus

• Proven experience implementing technical architecture for complex large-scale projects and in leading software delivery teams working with external suppliers

• Additional required experiences:

- Order Management journeys and associated capabilities

- Telecom and satellite systems

- Tools based scaled Agile delivery and DevOps – using in-house technical delivery, systems integrators and product vendors

- ITIL certification is a plus

- Global compliance, Security standards and data protection

• Ability to work in a dynamic and complex international environment with pro-activity and flexibility

 
• Ability to work in team, with the right level of autonomy and excellent relationship-building skills

 
• Excellent communication skills

 
• Full proficiency in English, other languages are a plus (French and Italian)

• Degree in computer science or computer engineering or equivalent 

Eutelsat treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by Eutelsat and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time).

This role is a Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.