Service Engineering Team Leader

If you are a professional looking for an opportunity to grow your career, our Service Engineering Team Leader role offers the chance to lead a dynamic team while driving operational excellence and customer satisfaction. 

Based in Seregno, Italy, you will provide direct supervision to service engineers, guide them in resolving technical challenges, and ensure projects are delivered on time and to the highest standards. This position combines leadership, technical expertise, and collaboration across teams to deliver exceptional service to our customers.

In This Role, Your Responsibilities Will Be:

• Assign and schedule tasks for the service engineering team to ensure timely and quality delivery.

• Monitor team performance, including utilization, customer satisfaction, and service quality.

• Actively support the team by performing tasks alongside them when needed.

• Ensure service jobs meet all requirements, deliverables, and schedules.

• Oversee certification, training, and development for service engineers.

• Ensure compliance with Emerson's business processes, including documentation, timesheets, and site visit reports.

• Promote adherence to Health, Safety, and Environment (HSE) policies and standards.

• Set clear goals, manage results, and fulfill HR responsibilities for your team.

• Manage orders and maintenance contracts for specific customers, including cost control and change order management.

• Foster strong customer relationships and maintain financial accountability for contracts.

Who You Are:

You build trust through integrity and transparency, ensuring your team and customers feel supported and respected. You communicate effectively, tailoring your message to different audiences and fostering collaboration across departments. You adapt quickly to changing situations, maintaining focus and composure while driving results. You are action-oriented, eager to learn, and committed to developing both yourself and your team to achieve success.

For This Role, You Will Need:

• Bachelor's degree in Engineering (such as control engineering, computer science, or electronics) or equivalent practical experience.

• 10+ years of experience in automation and control systems within process industries within similar positions.

• Strong verbal and written communication skills in Italian and English.

• Ability to travel and work at customer sites as required.

• Project management skills and a valid driver's license.

Preferred Qualifications That Set You Apart:

• Familiarity with Emerson's systems, products, and services.

• Relevant certifications for service engineering tasks performed on-site.

• Experience working with pharmaceutical customers and understanding GMP standards.

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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