Delivery Account Manager

Job Description
The mission of an Account Manager is to bring value to the clients by ensuring their needs are understood, prioritized, and met through excellent delivery service. He is responsible for building and maintaining strong, long-term relationships by acting as a trusted advisor. Together with the Business Unit Leader, fosters client loyalty by identifying opportunities for growth and by contributing to the achievement of client's strategy or transformation journey.

Job Responsibilities

• Act as the primary point of contact for overall contract delivery.
• Establish and maintain strong relationships with key client stakeholders to ensure open communication and trust.
• Understand client business goals, challenges, and requirements to effectively tailor services to meet their needs.
• Build the governance structure, agreed with the client expectations and drive the execution.
• Develop strategic account plans that outline objectives, growth opportunities, and strategies for enhancing client relationships.
• Identify and pursue opportunities for upselling or cross-selling additional services based on client needs and business objectives.
• Collaborate with Stefanini and client stakeholders to implement agreed changes that foster client satisfaction.
• Responsible for monitoring and managing the financial health of services by evaluating estimated versus actual costs, understanding revenue dynamics, identifying and implementing initiatives to enhance profitability and achieve financial objectives
• Ensure compliance with service level agreements (SLAs) and other contractual obligations. Accountable for contract execution.
• Collaborate with Stefanini teams to ensure services are delivered according to agreed standards and timelines.
• Monitor project progress, identify potential issues, and implement corrective actions as needed, together with the delivery team.
• Identify potential risks within accounts and develop mitigation strategies to address them proactively.
• Monitor and address any client dissatisfaction or service delivery issues to avoid escalation.
• Work closely with technical teams to ensure that solutions are tailored to meet client specifications and expectations.

Job Requirements

• Minimum 5 years of experience in Account Management, Service Delivery Management, or Client Relationship Management or a similar role within the IT or technology services industry.
• Strong background in managing enterprise clients, contracts, and cross-functional teams;
• Solid understanding of budget management, KPIs and profitability;
• Experience in business development, upselling, and strategic account planning;
• Excellent communication, negotiation, and stakeholder management skills;
• Strong organizational skills with focus on governance, reporting, and risk management;
• English and Italian proficiency (spoken & written);
• Familiar with industry trends, service delivery standards, and customer satisfaction practices

Disclaimer:
The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist

Diversity & Inclusion:
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you

About us:
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities.

Thank you for your understanding and cooperation.