Customer Care Employee

Account Management & Customer Care Employee

"Together, we turn Care into Opportunity"

Function

As a Customer Care Employee, you will:

ü Be part of a dynamic team of Account Managers and Customer Success professionals in Novara, working to build strong, structured cooperation with our customers and internal departments.

ü Drive account development from A to Z: from order entry and administration to operational follow up, ensuring agreements are respected, results are achieved, and new opportunities for growth within the customer's company are identified.

ü Act as a growth partner: monitor service performance, anticipate customer needs, and take proactive action with your team or other departments when performance gaps appear.

ü Champion customer success: register and follow up on complaints with accuracy, but also focus on turning feedback into opportunities for improvement and innovation.

ü Collaborate closely with leadership: report directly to the Customer Care Team Leader, contributing insights that help shape our future approach to customer farming and technology adoption.

Profile:

We're looking for someone who:

ü Educational & Professional Background: Preferably holds a bachelor's degree. Experience in account management, customer success, or a similar role is a strong plus.

ü Language Skills: Excellent command of Italian and English, both spoken and written, enabling clear communication with diverse stakeholders.

ü Relationship & Growth Skills: Strong communication abilities with a customer oriented mindset, capable of being assertive when needed and focused on developing long term partnerships.

ü Tech & Tools: Proficient in MS Office and eager to explore new technologies that enhance customer success and account development.

ü Mindset: Curious, detail oriented, and motivated to improve processes, with a proactive approach to identifying opportunities for growth.

ü Ownership & Resilience: Enjoys taking responsibility, thrives under pressure, and sees challenges as opportunities to strengthen customer relationships and expand accounts.

ü Future Skills: Interest in CRM platforms, data analysis, or AI driven customer success tools — with a willingness to learn and apply innovative solutions that shape the future of account development.

We offer:

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A full‑time position with long‑term potential: Start with a solid contract and the opportunity to grow into permanent employment.

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A varied and impactful role: You'll take on a broad range of tasks that go beyond traditional customer care, with real opportunities to develop accounts, apply new technologies, and shape customer success strategies.

✓    On‑the‑job training & mentorship: Learn directly from experienced colleagues who will guide you in both operational excellence and account development.

✓    Competitive compensation & benefits: In addition to strong employment terms, enjoy fringe benefits such as meal vouchers, health and wellness initiatives, and other perks that support your well‑being.

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Career growth & innovation: Be part of a team that is redefining customer care in Italy — transforming it into a strategic growth engine with a sales farming approach and future‑ready tools.

"Together, we turn Care into Opportunity"