Service & Experience Designer Intern

15 ore fa

Roma, Lazio, Italia Fifth Beat A tempo pieno

Designing services and experiences that work in the real world

At Fifth Beat, service design is about understanding systems, not just touchpoints.

We design experiences that align people's needs, organizational processes, and business value.

We are looking for a
Service & Experience Designer Intern
to support multidisciplinary teams in designing human-centered services and end-to-end experiences. This internship is ideal for designers who want to grow in
service design, experience design, and system thinking
.

About the Role

As a Service & Experience Designer Intern, you will support senior designers, researchers, and strategists across discovery and delivery phases.

You will contribute to research activities, service mapping, experience definition, and the documentation of insights that inform strategic decisions about the design of new or existing products and services.

This role is suited for students or recent graduates in
Service Design, Experience Design, Interaction Design
, or similar fields, who are interested in understanding how services operate beyond interfaces.

What You'll Do

Service & Experience Design

You will support the team in:

  • Build research scripts, insight reports

  • Mapping user journeys, service blueprints, and ecosystem maps

  • Analyzing touchpoints and service interactions across channels

  • Identifying friction points, opportunities, and improvement areas

  • Supporting co-design workshops and collaborative sessions

  • Documenting service concepts, insights, and design rationales

Research & Insight Support

You will:

  • Support qualitative research activities (interviews, observations, usability tests)

  • Help organize and synthesize research findings

  • Contribute to clear storytelling of insights and experience decisions

Collaboration & Learning

You will work closely with:

  • Service & Experience Designers

  • UX Researchers

  • Strategists

  • Developers and Product teams

This will give you exposure to how service design informs strategy, delivery, and organizational decisions.

Who We're Looking For

  • Student or recent graduate in
    Service Design, Experience Design, Interaction Design
    , or related fields

  • Strong interest in
    service design and human-centered systems

  • Familiarity with tools such as
    Miro, Figma
    , or similar

  • Ability to think in terms of journeys, systems, and relationships

  • Curiosity, attention to detail, and openness to feedback

  • Good communication skills in
    Italian
    (English is a plus)

Tools & Methods Exposure

You will gain exposure to:

  • Tools: Miro, Figma, Notion

  • Methods: Design Thinking, Service Design, Journey Mapping, Service Blueprinting

  • Collaboration in multidisciplinary, agile teams

What We Offer

  • 6-month internship

  • Remote & hybrid working model

  • Hands-on involvement in real service and experience design projects

  • Mentorship and continuous feedback from experienced designers

  • A collaborative, people-first culture focused on learning and growth

Impact & Growth

This internship is designed to help you:

  • Build strong foundations in service and experience design

  • Learn how to design services that work at scale

  • Understand the relationship between experience, operations, and business

  • Prepare for junior roles in
    Service Design, Experience Design, or Strategic Design

You won't just map journeys —

you'll learn how experiences become
real services
.

Languages

Italian Mothertongue - English Fluent

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