Customer Experience Intern

2 settimane fa

Roma, Lazio, Italia Unilever A tempo pieno
Join us as Customer Experience Intern (d/f/m)

Six months

JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.

Unilever Italy is looking for a motivated intern to join the Customer Operations team, with a specific focus on Customer Experience and Logistics. The ideal candidate will support the team in daily activities such as invoicing, dispute management, and customer account reconciliation. This is a unique opportunity to gain hands-on experience in a dynamic and innovative environment, working closely with industry professionals.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

  • Support the team with invoicing activities, ensuring all transactions are recorded accurately and promptly.

  • Handle customer disputes, collaborating with various departments to resolve discrepancies and ensure customer satisfaction.

  • Monitor and manage customer account reconciliations, ensuring accounts are up-to-date and accurate.

  • Collaborate with the Customer Experience team to improve processes and implement innovative solutions.

  • Participate in special projects and initiatives aimed at enhancing operational efficiency and the quality of service provided to customers.

WHAT YOU NEED TO SUCCEED

  • Excellent analytical skills and attention to detail.

  • Strong communication and interpersonal skills.

  • Ability to work in a team and manage multiple tasks simultaneously.

  • Basic knowledge of main IT tools (e.g., Microsoft Office).

  • Good command of the English language.

Qualifications:
Degree in Economics, Management, Industrial Engineering, or related fields.

Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

  • Customer Experience Intern

    2 settimane fa

    Roma, Lazio, Italia Unilever A tempo pieno

    Join us asCustomer Experience Intern (d/f/m)Six monthsJob PurposeUnilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.Unilever Italy is looking for a motivated intern to join the Customer Operations team, with a specific focus on Customer Experience and Logistics. The ideal...

  • Customer Experience Agent

    1 settimana fa

    Roma, Lazio, Italia CooperSurgical A tempo pieno

    Job DescriptionCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values...

  • Customer Journey Intern

    1 settimana fa

    Roma, Lazio, Italia Renault Group A tempo pieno

    Vuoi fare la differenza nell'esperienza cliente e contribuire al successo commerciale del brand Dacia?Unisciti al nostro team Quality & Services e supporta iniziative strategiche capaci di migliorare la qualità percepita e rafforzare la relazione con la Rete dei concessionari.Di cosa ti occuperai:Monitoraggio Customer Satisfaction KPI: produzione di report...

  • Customer Experience Senior Consultant

    3 giorni fa

    Roma, Lazio, Italia KPMG Italy A tempo pieno

    Join the digital revolution, helping us to optimise the customer experience and to develop predictive models for customer behaviourDo Work That Matters- Your role and responsibilitiesDo you want to pursue a profession that is truly meaningful and impactful? At KPMG, you will have the opportunity to help clients, the company and colleagues address and solve...

  • Experience Manager

    4 giorni fa

    Roma, Lazio, Italia Jobbit A tempo pieno

    Page PersonnelSelezione di strutture e partner di lusso: identificare e valutare strutture, servizi di trasporto privato, esperienze culturali o lifestyle, con l'obiettivo di garantire esclusività.Ricerca di mercato e analisi: monitorare le tendenze del mercato ed i cambiamenti nelle preferenze dei clienti.Comunicazione con i fornitori: mantenere una rete...

  • Experience Manager

    23 ore fa

    Roma, Lazio, Italia Page Personnel A tempo pieno

    DMC specializzata nell'offerta di un'ampia gamma di esperienze, finalizzate alla scoperta delle bellezze del territorio italiano.Dettagli sul clienteDMC specializzata nell'offerta di un'ampia gamma di esperienze, finalizzate alla scoperta delle bellezze del territorio italiano.DescrizioneSelezione di strutture e partner di lusso: identificare e valutare...

  • Customer Service Assistant

    4 giorni fa

    Roma, Lazio, Italia Global Blue A tempo pieno

    Nature and aim of the positionRefund Tax Free Forms at Merchant's LaRinascente Refund Point following Global Blue and Merchant's guidelines and policies.Main duties and responsibilitiesVerify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as...

  • Customer Success Manager

    4 giorni fa

    Roma, Lazio, Italia Armis A tempo pieno

    Customer Success Manager - Italian speakerApplication Deadline: 31 December 2025Department: Customer TeamEmployment Type: Full TimeLocation: ItalyReporting To: Fabio LichinchiDescription Location: 100% remote based in ItalyWe are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our...

  • Booking agent

    1 settimana fa

    Roma, Lazio, Italia ITinera Experience A tempo pieno

    Itinera Experience, DMC seleziona per la sede di Roma Piramide, Booking Agent / Travel Designer da integrare all'interno del proprio team con rapporto stabile full time.Si richiede:Ottime conoscenze informatiche e attitudine digitaleLINGUE : SPAGNOLO e/o PORTOGHESESpiccata capacità organizzativa e di problem solvingForte motivazione al raggiungimento degli...

  • Store Experience Manager

    23 ore fa

    Roma, Lazio, Italia ARKET A tempo pieno

    Descrizione del lavoroAs theStore Experience Manager,you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and...