Technical Assistant Italy

Almenno San Bartolomeo, Italy

Come join Daze's Customer Care team

If you know how to solve technical problems and provide clear, effective assistance to customers, you might be the person we are looking for.

About us

Daze is Italy's leading smart charging system company, shaping the future of electric mobility and sustainable energy. Our mission is to drive the energy transition with technology that enhances the way people live, work, and move. We design intelligent charging and energy management solutions that create a truly smart home ecosystem.

Founded in Italy, Daze has raised more than 20 million euros across equity and financing, including a 15 million euro Series A round in 2024 led by CDP Venture Capital with the participation of EIC Fund, 035 Investimenti, Founders Future Fund, Prana Ventures, Azimut and other international investors. Our growth is supported by strong partnerships with research centers, energy utilities, and European innovation leaders.

With 40,000 products sold and a team of 100 people across Italy, Spain and France, Daze builds a connected environment where electric charging, smart home technology, and energy management work seamlessly together. Our products combine advanced technology, elegant design, and a user-friendly experience to make energy more accessible and sustainable for everyone.

In recent years, Daze has experienced rapid growth and has become one of the most dynamic companies in the sector, earning recognition within the electric mobility and technology innovation landscape. Our vision is a future where every home can generate, consume, and manage energy intelligently.

At Daze, you will find a high energy environment filled with former entrepreneurs, engineers, designers, innovators, and professionals with international backgrounds. We believe in talent, ownership, and the ability to create real impact on people's lives.

If you want to shape the future of energy and electric mobility in Italy and Europe, this is the right moment to join our growing team and make a meaningful difference.

About the job

• Provide technical support to the sales network and customers across B2B and B2C channels.
• Handle returns and complaints, ensuring timely and satisfactory resolution for the customer.
• Respond to customer inquiries via phone, email, and chat, providing accurate and useful information.
• Collaborate with other departments to resolve issues and improve support processes.
• Monitor and analyze customer feedback to identify areas for improvement and contribute to service optimization.
• Update and maintain documentation related to technical support procedures and products.
• Participate in continuous training sessions to stay updated on company news and product offerings.

What we are looking for

• You are able to interact with clients and understand their needs, as well as report them to the relevant sales functions and the technical department;
• Preferably, you hold at least a diploma in technical fields (electrotechnics/electronics/mechanics/IT);
• Preferably, you have previous experience in technical contexts;
• Preferably, you have experience in customer support.

We can't wait to offer you

• On-site work mode for the use of technical equipment.
• A dynamic and young environment – and we mean it: the average age of our employees is 30. Working hours are flexible and can be arranged within your team. We don't care much about your dress code, as long as you feel comfortable.
• The opportunity to work in one of the fastest-growing sectors of recent years. Working in e-mobility today means being destined to grow.
• A personal workstation equipped with a laptop, keyboard, mouse, and a fixed 27"+ screen.
• Free coffee and snacks are always available in our kitchen.
• A charging station for your electric or plug-in hybrid car, powered by 100% renewable energy from our solar plant.