Technical Support Intern

Job Description

Program | Technical Support Italy

Nice to meet you    

We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.     

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. 

What you'll do   

Looking for *that* internship? The game-changing one that'll help you learn, grow, and chart your path forward? You'll find it at SAS. Our interns aren't coffee runners – they do real, meaningful work. Our AP EMEA program is focused on development, culture, and community. We'll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the program    

We're offering a 6-month full-time internship in our Technical Support department as a Technical Support Intern

As Technical Support intern, you might:   

As a passionate problem solver, your regular activities will include evaluating, setting, and managing customer reported problems including escalation activities and communications. You'll never stop learning and will be encouraged to bring your best to work every day.  Whilst being part of a global team spanning from the US to Europe to Asia Pacific, you will also be able to get hands on with internal projects that will have a direct impact on our Technical Support teams and ultimately our customers     

Required Qualifications   

• Target degrees include all the STEM faculties, Engineering, Statistics, Computer Science or equivalent. 

• Experience with at least one of the following operating systems is preferred: Windows, UNIX, or Linux. General understanding of Windows, Unix, and Linux is required.

• Strong communication skills in Italian and English - both written and verbal.

• You take accountability by stepping up, taking initiative, and going the extra mile to deliver results.

• You're interested in the future of Analytics and embrace technology. 

• You're curious, passionate, authentic, and accountable. These are our values and influence everything we do.   

• You're interested in the future of Analytics and embrace technology.   

Preferred Qualifications   

• Basic knowledge of Python, R, SQL. 

• Basic Understanding of Cloud Systems and Data Analytics 

• Knowledge of SAS Programming is a bonus  

Location   

•  Milan, Italy

• On-site in office 3 Days a Week 

• Remote 2 Days a Week   

CareerStart Program dates: Tentatively April 1 – September 30  

Perks of the job    

• Work with (and learn from) the best. As a SAS intern, you'll get face time with our top executives   

• Free SAS programming training and certification.     

• Your well-being matters, and that's why we support all dimensions of your well-being with our Optum offerings.

• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage. 

 Diverse and inclusive       

At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here

Additional Information    

SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.   

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. 

SAS only sends emails from verified "" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact

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