Client Success Manager

2 settimane fa

Milano, Lombardia, Italia Adsquare A tempo pieno 40.000 € - 60.000 € all'ano

About the team

At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that help clients reach the right audience at the right time. Our team thrives on innovation, collaboration and a passion for delivering exceptional results. If you're looking for a fast-paced and dynamic environment where your work makes a real impact, we'd love to hear from you.

Your Profile

  • Native or business-level Italian and English.
  • Other EU languages are a plus but not required.
  • Passion for client success, client development or similar roles within programmatic, data, ad agencies or client-facing industries.
  • Exceptional customer service mindset.
  • Experience identifying and executing business expansion opportunities is an advantage.
  • Solid understanding of the digital advertising ecosystem and how planning/buying teams operate in the Italian media agency landscape.
  • Previous experience in real-time advertising, programmatic/paid social, data solutions or ad-tech is a plus.
  • Ability to collaborate effectively with Sales, Marketing, Partnerships and Operations.
  • Strong organisational skills and ability to manage multiple priorities.
  • Experience with data analysis and extracting insights to inform strategy. CRM and Tableau experience are a plus.

What you will do

  • Act as a key contributor to the Global Customer Success team for the Italian market.
  • Report to local CS leadership and work closely with the market GM and Sales Lead.
  • Own and manage an existing client portfolio across media agencies and direct brands.
  • Serve as both a client-facing partner and an operational/technical support for campaign delivery.
  • Drive growth across your assigned book of business with clear targets.
  • Collaborate with Sales to identify and execute new opportunities.
  • Build effective campaign strategies, including targeting solutions, troubleshooting and measurement setups.
  • Monitor and optimise campaign performance to maximise ROI.
  • Ensure accuracy in forecasting and opportunity tracking.
  • Meet clients in person regularly and act as a trusted advisor.
  • Lead platform training sessions and client workshops.
  • Run quarterly business reviews and contribute to strategic account planning.

Why us?

In addition to a competitive compensation package, we offer:

  • Hybrid working model.
  • €1,200 annual individual training budget.
  • 30 vacation days per year.
  • Meal vouchers.
  • Mental health support through the Fürstenberg Institut (coaching and counselling).
  • Latest hardware and all necessary tools to support your success.

Location

Via Giuseppe Mazzini 9, 20123 Milan, Italy

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