Customer Service Representative

7 giorni fa

Italia Murata Manufacturing A tempo pieno 25.000 € - 40.000 € all'ano

Job Purpose

Take care of the day-to-day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction.

Responsibilites and Tasks

Order administration: in order to ensure correct and timely deliveries to the customer and to ensure correct pricing:

- Order entry, rescheduling and expediting via internal system

- Ensure correct placing of purchase orders

- Adjust and improve purchase orders (change, improvement, escalation)

- Monitor and control reservation controlled items (CBM, Ceiling, ...)

 

Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations:

- Invoicing, credit/debit- and selfbill handling: ensure a timely payment and balancing of stock and return shipments

 

Stock control: have a good balance between meeting customer requirements by avoiding slow moving and excessive stock:

- Monitor local and consignment stock levels, and take any corrective actions necessary together with the Sales team to minimize the slow-moving-, excessive- and obsolete stock levels

 

Master file maintenance: facilitate the day-to-day running of the customer's account:

- Maintain accurate customer information, in order to have a clear record of customers' specific requirements

 

Customer Relationship: join customer visits depends on necessity:

- Support Sales actively in terms of Logistic/SCM issues and customer visits

 

Internal Relationship: facilitate the smooth communication and positive cooperation between CS and other Murata departments:

- Follow processes in line with documented procedures within the job's authorization levels

Required Knowledge/Experience
  • Secondary school level or comparable commercial  education in connection with the appropriate professional experience (3 years)
  • Very good experience with ERP systems (USSO/AS400, SAP ….)
  • Basic commercial Skills
  • Good English and local language skills in speaking and writing
  • Basic skills in standard software (MS Office, Lotus Notes) and Murata specific software
  • Basic product knowledge
  • Basic knowledge in Quality Management
  • Basic communication skills (active listening, conflict management)
  • Ready for business trips
  • Basic negotiation skills

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