Receptionist/ Facility Assistant

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    About the RoleWe are seeking a professional and welcoming Facility Assistant/Receptionist to serve as the face of our Milan office for a leading global consumer goods company. This dynamic role combines traditional reception duties with administrative support, facilities coordination, and workplace ambassadorship to ensure seamless daily operations and exceptional visitor experience.Key ResponsibilitiesReception & Guest ServicesProvide warm, professional greeting to all visitors, clients, suppliers, and team members. Manage visitor registration, issue security badges, and coordinate escort services as required. Handle incoming calls with professionalism, directing inquiries appropriately and taking accurate messages. Maintain reception area presentation and ensure it reflects company standards at all times.Meeting Room & Event SupportCoordinate meeting room bookings and ensure spaces are properly configured for various requirements. Arrange catering services, audio-visual equipment setup, and room preparations for internal and external meetings. Support event logistics including setup, coordination during events, and post-event cleanup oversight.Administrative SupportAssist with general administrative tasks including mail distribution, package handling, and courier coordination. Support document preparation, filing, and data entry as needed. Maintain office supplies inventory and coordinate procurement with suppliers when necessary.Supplier & Vendor RelationsServe as primary contact point for suppliers and service providers visiting the office. Coordinate supplier appointments, deliveries, and service calls. Assist with basic vendor management tasks and communicate requirements to the Facilities Coordinator.Workplace AmbassadorAct as knowledgeable resource about office facilities, local area information, and company procedures. Support new team member orientation by providing office tours and basic facility information. Maintain positive, helpful demeanor that enhances overall workplace experience for everyone.RequirementsMinimum 2-3 years reception or customer service experience, preferably in corporate environment. Fluency in Italian and English required; additional languages advantageous. Strong communication and interpersonal skills with natural hospitality orientation. Proficiency in Microsoft Office suite and reception management systems. Professional appearance and demeanor with attention to detail.What We OfferOpportunity to work with leading global brand in dynamic Milan office environment. Collaborative team culture with direct reporting to experienced Facilities Coordinator. Professional development opportunities within growing organization. Competitive compensation package appropriate for Milan market.This role offers excellent opportunity for hospitality-focused professionals to contribute meaningfully to smooth office operations while developing facilities management and administrative skills in prestigious corporate setting. Il RuoloStiamo cercando una persona professionale e accogliente per il ruolo di Facility Assistant/Receptionist, che rappresenterà il volto del nostro ufficio di Milano per un'azienda leader mondiale nel settore dei beni di consumo. Questo ruolo dinamico combina le tradizionali funzioni di reception con supporto amministrativo, facilities coordination e attività di workplace ambassadorship, per garantire operazioni quotidiane fluide e un'esperienza eccezionale per le persone in visita.Responsabilità PrincipaliReception e Guest ServicesFornire un'accoglienza calorosa e professionale a tutte le persone in visita, clienti, fornitori e membri del team. Gestire la registrazione delle visite, rilasciare security badge e coordinare i servizi di accompagnamento secondo necessità. Gestire le chiamate in entrata con professionalità, indirizzando le richieste appropriatamente e prendendo messaggi accurati. Mantenere la presentazione dell'area reception e assicurare che rispecchi sempre gli standard aziendali.Meeting Room & Event SupportCoordinare le prenotazioni delle meeting room e assicurare che gli spazi siano configurati appropriatamente per varie esigenze. Organizzare servizi di catering, setup di attrezzature audio-visive e preparazione delle sale per incontri interni ed esterni. Supportare la logistica degli eventi inclusi allestimento, coordinamento durante gli eventi e supervisione del cleanup post-evento.Supporto AmministrativoAssistere con attività amministrative generali inclusa distribuzione della posta, gestione pacchi e coordinamento corrieri. Supportare preparazione documenti, filing e data entry secondo necessità. Mantenere l'inventario delle office supplies e coordinare il procurement con i fornitori quando necessario.Supplier & Vendor RelationsFungere da punto di contatto primario per supplier e service provider in visita all'ufficio. Coordinare appuntamenti con supplier, consegne e service call. Assistere con attività base di vendor management e comunicare le esigenze al/alla Facilities Coordinator.Workplace AmbassadorAgire come risorsa competente riguardo le office facilities, informazioni sulla zona locale e procedure aziendali. Supportare l'orientation di nuovi membri del team fornendo office tour e informazioni base sulle facilities. Mantenere un comportamento positivo e utile che migliori l'workplace experience complessiva per tutte le persone.RequisitiMinimo 2-3 anni di esperienza in reception o customer service, preferibilmente in ambiente corporate. Fluenza in italiano e inglese richiesta; lingue aggiuntive costituiscono titolo preferenziale. Forti competenze comunicative e interpersonali con naturale orientamento all'hospitality. Competenza in Microsoft Office suite e reception management systems. Aspetto e comportamento professionale con attention to detail.Cosa OffriamoOpportunità di lavorare con un brand globale leader in un ambiente dinamico nell'ufficio di Milano. Team culture collaborativa con reporting diretto a Facilities Coordinator esperto/a. Opportunità di professional development all'interno di un'organizzazione in crescita. Compensation package competitivo appropriato per il mercato milanese.Questo ruolo offre un'eccellente opportunità per professionisti orientati all'hospitality di contribuire in modo significativo alle smooth office operations sviluppando competenze di facilities management e amministrative in un prestigioso ambiente corporate. Location: On-site –Milano, ITAIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.