Lavori attuali relativi a Guest Experience Expert/Front Desk Agent - Lazio - Altro
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Lazio, Italia Altro A tempo pienoA hospitality company in Italy seeks a Front Desk Agent to provide exceptional customer service, manage guest inquiries and reservations, and handle guest issues efficiently.The ideal candidate will have experience in customer service, preferably in the hospitality industry, and proficiency with Microsoft 365 applications.This role offers opportunities to...
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Front Desk
2 settimane fa
Lazio, Italia Altro A tempo pienoA leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance.The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills.This position offers a chance to ensure exceptional guest...
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5-Star Front Desk Agent – Guest Experience
4 giorni fa
Lazio, Italia Jobtome A tempo pienoA global hospitality leader is seeking a Front Office Agent in Como, Italy, to deliver exceptional reception services and ensure a positive guest experience.The role requires strong communication skills and the ability to manage guest queries efficiently.Candidates should have experience in customer service and demonstrate a high level of professionalism.The...
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Guest Experience Agent
4 giorni fa
Lazio, Italia Hyatt Regency Rome Central A tempo pienoWe are looking for a motivated Guest Experience Agent to join our pre-opening team.The role will report to the Guest Experience Manager.Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a contemporary 5-star hotel offering premium business services and one of Italy's most...
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Guest Experience Associate
4 giorni fa
Lazio, Italia Tenuta Petrarolo Pistola A tempo pienoWe're hiring: Guest Experience Lead (Puglia, Italy) We're looking for an exceptional Guest Experience Lead for the **** season, to take ownership of how our guests feel, and how our masseria estate looks and lives, every day.This is not a front desk role.It's a super important hospitality position for someone who can make guests feel extremely well cared for...
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Front Desk Albergo
4 giorni fa
Lazio, Italia Campusx A tempo pienoA Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As a Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
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Front Desk Agent | Hotel De La Ville
4 giorni fa
Lazio, Italia Buscojobs IT C2 A tempo pienoDescrizione dell'offertaROCCO FORTE HOTELSHOTEL DE LA VILLERomeFRONT DESK AGENTInspired by the era of the Grand Tour, the Hotel De La Ville elegantly marries 18th-century architecture with contemporary luxury and unparalleled service. The interior, a collaboration between Olga Polizzi and renowned architect Tommaso Ziffer, entwines traditional design...
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Front Office Agent
1 giorno fa
Lazio, Italia San Clemente Palace Venice A tempo pienoDescrizione dell'offerta di lavoro FRONT OFFICE AGENTSan Clemente Palace Venice –San Clemente Palace Venice is a majestic five-star luxury resort set on its own private island in the heart of the Venetian Lagoon.Immersed in a 900-year-old historic building rich in Renaissance charm, the property features beautifully restored monastic structures, a...
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Part Time Front Desk Agent
12 ore fa
Lazio, Italia Altro A tempo pienoOverviewThe Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking-in / out, and reserving rooms.Established in **** as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands...
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Lazio, Italia Jobbit A tempo pienoA prestigious hospitality group in Rome is seeking a Front Office Manager to oversee daily operations and ensure an exceptional guest experience.In this dynamic role, you will lead the front office staff, manage guest relations, and collaborate across departments to enhance service quality.The ideal candidate has proven experience in high-end hotel...
Guest Experience Expert/Front Desk Agent
16 ore fa
Guest Experience Expert / Front Desk Agent – Casa Brera – a Luxury Collection Hotel, MilanCasa Brera, a Luxury Collection Hotel belonging to Marriott International, is inviting applications for the Guest Experience Expert / Front Desk Agent position.Report to the Front Desk Manager.The role covers front-desk and guest-services tasks.Key DetailsFull-time5 days per week2 days offEstimated start date : January ****About UsLocated near Teatro alla Scala, Casa Brera offers 101 guestrooms and 15 suites, including the Milanese Suite.The hotel features the sky bar and restaurant Eterèo, a rooftop pool, and a range of dining options.What You'll DoFront DeskOrganize, confirm and process guest check-ins / check-outs in accordance with LQA and Marriott International standards.Secure payment, verify and adjust billing in Opera.Complete cashier and closing reports and count the bank securely.Enroll guests in Bonvoy, Marriott's loyalty program.Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations.Process and record daily shift reports.Engage guests in conversation about their stay and local attractions.Anticipate guests' needs and address requests promptly.Run daily arrival / departure reports and verify accuracy.Guest ExperienceCreate unique, memorable moments for guests using host skills and available tools.Resolve complaints following procedures and using internal software.Answer internal and external phone calls and log all calls in the CRM.Coordinate guest chats and close cases using Marriott tools.Provide information on rooms, hotel amenities and local interests via phone, email, or other channels.Escort guests to their rooms and offer orientation.Contact guests before arrival to assist with itineraries and special requests.Accept and record wake-up calls, room-service orders, etc.Coordinate room-service requests and take orders.Escalate emergencies, lost items, or theft to security and authorities.Maintain contingency lists for emergencies.Assign and deliver pre-arrival amenities.Resolve guest issues to satisfaction, acting as the first point of contact.Coordinate cross-departmental efforts with Housekeeping, Engineering, Front Office and Laundry.What You'll NeedPeople-oriented, warm demeanor and team-first attitude.Positive outlook and outgoing personality.Flexibility, problem-solving skills and ability to multitask.Storytelling skills in English and at least intermediate Italian (written and spoken).Prior front-office or guest-services experience preferred.Technical knowledge of GXP and Opera desirable.What We OfferOpportunity to be part of a luxury lifestyle hotel and Marriott International's global brand.World-class training and development programs.Work with experienced hospitality professionals.Discounted room nights, meals and spa access worldwide.Discounts for friends and family.5 breakfast perk at European hotels.Performance and recognition programs.Wellness and sustainability initiatives.Our CommitmentMarriott International is an equal-opportunity employer committed to diversity and inclusion.We celebrate an inclusive culture and do not discriminate on the basis of disability, veteran status or other protected characteristics.J-*****-Ljbffr#J-*****-Ljbffr
