Application Support Specialist

OverviewInterSystems Italia seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology.You will have the opportunity to work with some of Italy's leading organizations in healthcare.ResponsibilitiesProvide immediate response to customer inquiries in accordance with service standards.Provide support to current installed based customers.Provide the link between our customers and the InterSystems Global Support organizationLiaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare applicationProvide application support for the TrakCare Hospital Management System.Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystemsEscalate Open (unresolved) problems in accordance with current policies and procedures.Conduct individual and group training, product demonstrations and workshops as requiredContinuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.Be a Subject Matter Expert (SME) for TrakCare.Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.If required, work with our partners to identify potential changes within the parameters of the productParticipate in on-site implementations if requiredParticipate in on-site Support related meeting with customers/partners if requiredParticipate in the on call 24 hour roster serviceExperience and QualificationsGeneral aptitude for solving problems and using technology to improve processesUnderstanding and experience in implementation of product solutionsAn ability to handle multiple tasks simultaneously and within tight time constraintsProven ability to work through problems with different customer groups achieving positive outcomesUnderstanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferredUnderstanding of the importance of Health Informatics standards, reporting requirements and legislative controlsBe able to design and write specification documents related to customer requirementsAbility to work in team (with colleagues/partners eventually located in different town/countries)Education and TrainingBS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences), ORUniversity degree in medical informatics, management information system, system engineering or any related field.As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.About InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries.Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways.Established in ****, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world.Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.For more information, please visit InterSystems.com.#J-*****-Ljbffr