Customer Support Specialist
6 giorni fa
Our mission is to redefine the way companies manage their finances, by delivering a seamless, intuitive and collaborative, end-to-end financial management experience.We are the forefront of financial innovation and fight so that Italian business can thrive.Funded by fintech experts in the Italian and European landscape and backed by the most innovative Italian financial institutions, we are on the lead to grow a champion in the industry.We want to build a truly agile company where everyone is empowered on their duties and responsibilities.You have the opportunity to join this project and make your concrete and strong impact in building the products.If starting from scratch stimulates you, and you want to think without boundaries, if you are looking for an opportunity in fintech world, join us in this journey.We are looking for a Customer Support Specialist, who will join our customer support team.What you will doEfficiently manage and resolve customer inquiries (chat, email, and voice)Maintain positive and lasting relationships with customers by understanding and resolving their issuesEnsure an excellent customer experience by addressing any critical issues in a timely mannerIdentify and report issues to internal teams for quick resolutionsActively collaborate to improve customer care processes and contribute to the development of the knowledge baseMonitor key service cases and prepare reports to improve serviceWhat you need to succeedWe are looking for ambitious and dedicated individuals with a passion for customer care and a results-oriented approach.If you have these qualities, Tot could be your next professional adventure:2-4 years of experience in customer care, preferably in banking or financeExcellent listening and problem-solving skills, with a proactive attitudeExcellent command of the Italian language and clear, professional communication skillsAbility to handle high volumes of inquiries and make quick decisions under pressureDesire to continuously improve and learnGood knowledge of English (professional level)What we offerup to 30k€ base salaryOpportunities for professional growth in an expanding fintech companyBudget for training and development (courses, books, training events)Hybrid work environment (office near Milan Central Station + smart working)Ticket restaurant, health insurance and company MacBookParenting support with allowance and flexibility for new parentsA young and motivated team, always ready to support you in your growth pathHiring stepsHR screening callIntroduction and deepdive call with the managerFinal interview with Tot's co-foundersTo grow with us, it is not enough to do your job well:we are looking for people who will put in their own effort, demonstrating not only competence, but also initiative and proactivity.
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