Sales Training Manager

12 ore fa

Bardi, Italia Global Blue A tempo pieno

OverviewSales Training Manager role at Global Blue.The role focuses on designing, delivering, and continuously improving training programs for frontline staff at Global Blue's Refund Points across Italy, including standard refund counters and premium lounge environments, to elevate customer service, boost employee engagement, and support the commercial performance of B2C operations through data-driven training strategies.ResponsibilitiesDevelop and implement a comprehensive training roadmap tailored to the needs of B2C refund point staff.Deliver tailored soft skills training focused on welcoming attitude, emotional intelligence, communication, and stress management.Promote a culture of service excellence and "ceremony," especially in lounge-style refund formats.Ensure structured onboarding programs for new hires and continuous learning for tenured employees.Facilitate on-the-job coaching and learning reinforcement activities across all locations.Service & Performance ImpactImprove the customer experience and service consistency across all touchpoints.Contribute to increased customer satisfaction through improved frontline behavior (e.g., Trustpilot scores).Support the definition and dissemination of service standards, scripts, and best practices.Track training effectiveness through performance metrics, staff feedback, and business KPIs.People Development & Internal MobilityCollaborate with HR to identify and develop high-potential talent for internal promotions.Support employee engagement, team motivation, and retention through meaningful training interventions.Promote knowledge sharing and a feedback-oriented learning culture.Background and EducationBachelor's degree or equivalent experience in Learning & Development, Retail, HR, or Hospitality.5+ years of experience in sales or service training, preferably in customer-facing environments (e.g., retail, travel, hospitality).Experience in designing and delivering both classroom and on-the-job training programs.Exposure to luxury service, premium retail, or lounge/hospitality service rituals is a plus.Specific skills and knowledgeStrong facilitation, coaching, and communication skills.Ability to engage diverse frontline teams and adapt training approaches to different contexts.Proficient in measuring training outcomes and reporting on ROI.Organizational and time management skills, with the ability to coordinate across multiple locations.Fluent in Italian (written and spoken); proficient in English and additional languages are a plus.Willingness to travel regularly across Italy.Together, we go furtherHybrid work flexibilityHands-on learning in luxury retail, technology, and data-driven marketing.Fun team-building activities, workshops, and social events.At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit.Committed to sustainability, we prioritize positive impacts for employees, clients, and communities.Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation.As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.Feels like you?Explore furtherLet's write the future together: #J-*****-Ljbffr

  • Sales Account – Soluzioni Sales

    1 giorno fa

    Bardi, Italia Sales Line S.R.L. A tempo pieno

    Sei un professionista del business development B2B e vendi già servizi HR a HR Manager e CEO?Hai un portafoglio clienti attivo in Lombardia (meglio Milano, hinterland e Brianza) e sei disponibile a visite presso i clienti?Sales Line sta selezionando un Business Developer per la vendita dei nostri servizi di headhunting, assessment e development, ad alto...

  • Sales Enablement Lead: Training, Onboarding

    7 giorni fa

    Bardi, Italia Lexroom A tempo pieno

    A leading AI technology firm in Milan is seeking a Sales Enablement Manager to own the Sales Academy.This mid-senior level role involves designing and delivering training for new sales hires in a dynamic environment.The ideal candidate has experience in sales management within B2B contexts and demonstrates strong communication and project management...

  • Sales Manager Italy

    2 giorni fa

    Bardi, Italia Future Manager World A tempo pieno

    Il nostro cliente, leader internazionale nello sviluppo, costruzione e gestione di impianti fotovoltaici utility scale , è alla ricerca di un/una Sales Manager Italy per rafforzare il team commerciale dedicato ai servizi EPC e O&M.La branch italiana si trova in una fase strategica di forte espansione: l'headquarter tedesco sta investendo in modo strutturato...

  • Language Training Bd Manager

    12 ore fa

    Bardi, Italia Linguarama A tempo pieno

    A leading language training provider in Italy is looking for a Business Development Manager to enhance market presence.The role involves establishing business opportunities, managing client relationships, and utilizing solution-based sales techniques.Strong communication skills in English, Italian, and Spanish are essential.The position offers a competitive...

  • Sales Manager Italy

    2 giorni fa

    Bardi, Italia Future Manager World A tempo pieno

    Il nostro cliente, leader internazionale nello sviluppo, costruzione e gestione di impianti fotovoltaici utility scale , è alla ricerca di un/unaSales Manager Italyper rafforzare il team commerciale dedicato ai servizi EPC e O&M.La branch italiana si trova in una fase strategica di forte espansione: l'headquarter tedesco sta investendo in modo strutturato...

  • Americas Sales Manager

    11 ore fa

    Bardi, Italia Inxpect A tempo pieno

    Are you passionate about international sales of deep tech products?Working at Inxpect means being part of a visionary technology company that is revolutionizing the way industrial machines interact with humans, sharing a passion for constantly evolving challenges while working in an informal, performance-oriented environment characterized by quick action and...

  • Deputy Manager, Cx

    12 ore fa

    Bardi, Italia Pvh Corp. A tempo pieno

    A prominent fashion company seeks a Deputy Manager Customer Experience & Sales in Bergamo, Italy.This role involves leading the Sales Team to enhance customer satisfaction, setting service goals, and training staff in a structured environment.The ideal candidate will have experience as a Senior Sales Associate, strong business acumen, and fluency in...

  • Sales Manager

    2 giorni fa

    Bardi, Italia Kitview A tempo pieno

    International Sales Consultant – Digital OrthodonticsContract type : Permanent – Full-timeLocation : Italy, MilanCompensation : €48,000 gross annual (base + variable)Join a Team where your success Is our priorityAt Kitview, we believe every team member deserves an environment where they can thrive, feel secure, and grow professionally.As an...

  • Global Online Training Program Manager

    11 ore fa

    Bardi, Italia Creár A tempo pieno

    A global training organization is seeking a Program Manager in Bardi, Italy, to support online training projects and foster strong customer relationships.The ideal candidate will have excellent project management skills, a digital mindset, and a passion for problem-solving.Responsibilities include managing timelines and deliverables, analyzing training data,...

  • Aspiring Restaurant Manager — Training

    7 minuti fa

    Bardi, Italia Chef Express Spa A tempo pieno

    Un'azienda di ristorazione sta cercando un Manager in Training per affiancare lo Store Manager in un ambiente dinamico e giovanile. Le responsabilità includono la gestione dei turni, la formazione del personale e la supervisione delle attività del ristorante. Sono richieste capacità di apprendimento veloce, orientamento al team e disponibilità al lavoro...