Customer Quality Assurance Manager
18 ore fa
Location: Treviso area, Italy (with international travel) Overview We are seeking a Customer Quality Assurance Manager to join a leading organization operating in the lighting solutions sector.Reporting to the European Customer Care Manager, this role will lead a dedicated team and be responsible for ensuring high levels of customer satisfaction across the European product portfolio.The successful candidate will operate in a global environment, combining strong technical expertise with leadership, customer focus, and a continuous improvement mindset.Key ResponsibilitiesCoordinate and resolve technical customer complaints within an international business contextProvide high-level technical support, ensuring clear and effective communication with customers throughout the resolution processLead in-depth technical analysis of returned productsPrepare detailed technical reports to support customers and internal stakeholdersNegotiate and manage costs related to on-site replacements, balancing economic sustainability with strong customer relationshipsActivate and coordinate cross-functional internal teams to ensure timely and effective customer responsesCollaborate closely with R&D and Production teams to prevent recurring quality issuesDefine, monitor, and analyze quality KPIs and metrics to identify trends and improve customer satisfactionDrive continuous quality improvement initiatives proactivelyParticipate in internal and market risk assessments related to qualitySupport the implementation of corrective and preventive actions in complaint management processesPromote the correct and effective execution of quality processes across the organizationCandidate ProfileBachelor's or Master's degree in Electrical / Electronic Engineering, Quality, or a related technical disciplineMinimum 5 years of experience in customer quality management, preferably in lighting or electronics sectorsStrong problem-solving skills and a customer-centric approachProven experience in team leadership and developmentSolid knowledge of quality management systems and continuous improvement methodologiesStrong technical expertise in power electronics and/or LED driver technologyFluent English required; additional European languages are a plusExperience working in international and multicultural environmentsAbility to align internal stakeholders and coordinate across departmentsStrong leadership style with the ability to bridge cultural and communication differencesWork locationProvince of Treviso, with availability for international travel.#J-*****-Ljbffr
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Customer Quality Assurance Manager
21 ore fa
Lazio, Italia Sotalent A tempo pienoLocation: Treviso area, Italy (with international travel)OverviewWe are seeking a Customer Quality Assurance Manager to join a leading organization operating in the lighting solutions sector.Reporting to the European Customer Care Manager, this role will lead a dedicated team and be responsible for ensuring high levels of customer satisfaction across the...
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