Customer Quality Assurance Manager
2 giorni fa
Location: Treviso area, Italy (with international travel)OverviewWe are seeking a Customer Quality Assurance Manager to join a leading organization operating in the lighting solutions sector.Reporting to the European Customer Care Manager, this role will lead a dedicated team and be responsible for ensuring high levels of customer satisfaction across the European product portfolio.The successful candidate will operate in a global environment, combining strong technical expertise with leadership, customer focus, and a continuous improvement mindset.Key ResponsibilitiesCoordinate and resolve technical customer complaints within an international business contextProvide high-level technical support, ensuring clear and effective communication with customers throughout the resolution processLead in-depth technical analysis of returned productsPrepare detailed technical reports to support customers and internal stakeholdersNegotiate and manage costs related to on-site replacements, balancing economic sustainability with strong customer relationshipsActivate and coordinate cross-functional internal teams to ensure timely and effective customer responsesCollaborate closely with R&D and Production teams to prevent recurring quality issuesDefine, monitor, and analyze quality KPIs and metrics to identify trends and improve customer satisfactionDrive continuous quality improvement initiatives proactivelyParticipate in internal and market risk assessments related to qualitySupport the implementation of corrective and preventive actions in complaint management processesPromote the correct and effective execution of quality processes across the organizationCandidate ProfileBachelor's or Master's degree in Electrical / Electronic Engineering, Quality, or a related technical disciplineMinimum 5 years of experience in customer quality management, preferably in lighting or electronics sectorsStrong problem-solving skills and a customer-centric approachProven experience in team leadership and developmentSolid knowledge of quality management systems and continuous improvement methodologiesStrong technical expertise in power electronics and/or LED driver technologyFluent English required; additional European languages are a plusExperience working in international and multicultural environmentsAbility to align internal stakeholders and coordinate across departmentsStrong leadership style with the ability to bridge cultural and communication differencesWork locationProvince of Treviso, with availability for international travel.#J-*****-Ljbffr
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Customer Quality Assurance Manager
5 giorni fa
Lazio, Italia Sotalent A tempo pienoCustomer Quality Assurance Manager Location:Treviso area, Italy (with international travel)OverviewWe are seeking aCustomer Quality Assurance Managerto join a leading organization operating in thelighting solutions sector.Reporting to theEuropean Customer Care Manager, this role will lead a dedicated team and be responsible for ensuringhigh levels of...
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Customer Quality Assurance Manager
2 giorni fa
Lazio, Italia Sotalent A tempo pienoLocation: Treviso area, Italy (with international travel) Overview We are seeking a Customer Quality Assurance Manager to join a leading organization operating in the lighting solutions sector.Reporting to the European Customer Care Manager, this role will lead a dedicated team and be responsible for ensuring high levels of customer satisfaction across the...
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Quality Assurance Manager Iii, Alexa Endpoints
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Lazio, Italia Amazon A tempo pienoQuality Assurance Manager III, Alexa EndpointsA Quality Assurance Manager in the Alexa ecosystem plays a critical role in driving product quality and team performance across multiple technical domains.The QAM will work closely with Product Management, Software Development Engineering, User Experience Design, and Customer Support groups to understand product...
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Junior Quality
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Lazio, Italia Elemaster Group Electronic Technologies A tempo pienoA leading technology firm in Rome seeks an experienced Quality Manager to oversee quality system management and internal audits.The ideal candidate will collaborate with commercial teams, support customer care, and monitor KPIs to ensure satisfaction.Proficiency in English is mandatory.This role offers a chance to engage directly in quality assurance...
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Customer Quality Assurance Manager
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Lazio, Italia Seltis Hub A tempo pienoCustomer Quality Assurance Manager La persona inserita a riporto del Customer Care Manager Europa, avrà la responsabilità di coordinare un team di professionisti e sarà responsabile di garantire la soddisfazione dei clienti europei sull'intero portafoglio prodotti.ResponsabilitàCoordinare e risolvere i reclami tecnici dei clienti in un contesto aziendale...
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Customer Quality Assurance Manager
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Lazio, Italia Lhh A tempo pienoCustomer Quality Assurance ManagerLa persona inserita a riporto del Customer Care Manager Europa, avrà la responsabilità di coordinare un team di professionisti e sarà responsabile di garantire la soddisfazione dei clienti europei sull'intero portafoglio prodotti.ResponsabilitàCoordinare e risolvere i reclami tecnici dei clienti in un contesto aziendale...
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Customer Quality Assurance Manager.
7 giorni fa
Lazio, Italia Lhh A tempo pienoPer azienda cliente leader nelle soluzioni per il settore Lighting ricerchiamo e valutiamo un Customer Quality Assurance manager.La persona inserita a riporto del Customer Care Manager Europa, avrà la responsabilità di coordinare un team di professionisti e sarà responsabile di garantire lasoddisfazione dei clienti europei sull'intero portafoglio...
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Quality Assurance Bids
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Lazio, Italia Altro A tempo pienoQuality Assurance Bids - RomaThales invites applications for the role of BID Quality Manager within the joint venture Thales Alenia Space, a global space manufacturer.The position focuses on complex B2 and critical bids, coordinating quality assurance across multiple national teams.ResponsibilitiesDefine the quality assurance strategy for the offer,...
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Quality Assurance Project Manager
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Lazio, Italia Berkeley Square It A tempo pienoQuality Assurance Project Manager | Initiallya6 Month ContractDo you have a passion for software testing and quality assurance?Do you have a proven track record of leading testing teams and managing testing processes?Do you want to work remotely for a global IT company that values innovation and excellence?If you answered yes to these questions, then you...
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Healthcare Senior Quality Assurance Manager
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Lazio, Italia Ups A tempo pienoHealthcare Senior Quality Assurance ManagerJoin to apply for the Healthcare Senior Quality Assurance Manager role at UPSJob DescriptionAre you ready to play a key role in shaping the future of healthcare logistics and compliance?As a HC Senior Quality Assurance Manager, you'll operate at the intersection of strategy, regulation, and innovation—driving...
