Lavori attuali relativi a Customer Success Manager, Senior Manager - Lazio - Salesforce, Inc..
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Customer Success Manager
4 giorni fa
Lazio, Italia Relex Solutions A tempo pienoRELEX Solutions creates cutting-edge supply chain and retail planning software.Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumergoods and retail value chain.Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech...
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Customer Success Manager
6 giorni fa
Lazio, Italia Pentera A tempo pienoMust be based in Italy Must speak Italian, Spanish and English - native levelPlease send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities.At Pentera, you will be at the forefront of cybersecurity...
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Customer Success Manager
4 giorni fa
Lazio, Italia Pentera A tempo pienoMust be based in ItalyMust speak Italian, Spanish and English - native level*Please send your resume in EnglishAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity...
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Italian-Speaking Customer Success Manager: Drive Outcomes
1 settimana fa
Lazio, Italia Altro A tempo pienoA fast-growing tech company based in Milan is seeking a Customer Success Manager who will guide customers through their post-onboarding journey.The ideal candidate has over 2 years of experience in Customer Success, preferably in B2B SaaS, and possesses strong communication skills and customer empathy.This full-time role involves managing customer...
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Customer Success Manager
5 giorni fa
Lazio, Italia Challenging A tempo pienoChallenging, Talent & Recruiting Consulting Company , ricerca per azienda cliente nel settore Cyber Security un/a Costum Delivery Manager con solida esperienza in cyber security e project management , il cui obiettivo principale sarà garantire il successo del cliente lungo l'intero ciclo di delivery dei servizi.La figura sarà il punto di riferimento del...
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Customer Success Manager
1 settimana fa
Lazio, Italia Altro A tempo pienoCustomer Success Manager – Media Buying (Italy, Remote)Overview This role sits at the heart of customer growth and long-term success within a performance-driven adtech environment.You will own client relationships end to end, acting as a trusted advisor for media buying strategy, campaign optimization and platform adoption.Working closely with trading,...
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Technical Customer Success Manager
1 giorno fa
Lazio, Italia Altro A tempo pienoOverviewDescrizione dell'offerta di lavoroArmis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time.In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the...
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Customer Success Specialist
1 settimana fa
Lazio, Italia Complaion A tempo pienoDescrizione rapida Aiuta Complaion nella sua rapida crescita per diventare la piattaforma di riferimento per aiutare le PMI a ottenere, gestire, e valorizzare la compliance, partendo dalle certificazioni ISO.? Tre caratteristiche principali(i) Client-first.Sai come gestire relazioni con clienti, anche su topic complessi e tecnici come la compliance(ii)...
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Customer Success Specialist
22 ore fa
Lazio, Italia Complaion A tempo pienoDescrizione rapida : Aiuta Complaion nella sua rapida crescita per diventare la piattaforma di riferimento per aiutare le PMI a ottenere, gestire, e valorizzare la compliance, partendo dalle certificazioni ISO.Tre caratteristiche principali :(i) Client-first.Sai come gestire relazioni con clienti, anche su topic complessi e tecnici come la compliance(ii)...
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Customer Success Manager
2 settimane fa
Lazio, Italia Fluida Europe A tempo pienoIl TeamChi siamoUn mix di esperienza e passione.Fluida è guidata da un team di imprenditori con 20 anni di esperienza in ambito digitale, già fondatori di altre due aziende digital entrambe acquisite da grandi player.A questi si sono uniti manager di grande esperienza provenienti da aziende italiane di eccellenza con presenza multinazionale.La nostra...
Customer Success Manager, Senior Manager
4 ore fa
OverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations.You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers.With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment.You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience.Your ImpactServe as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature and beyond.Help your customers achieve their business goals and outcomes on the Salesforce platform by coordinating the completion of the Signature Success catalog of services as required for your customer.Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation.Acting as an advisor to your customers for the integration of agentic AI into their business processes, considering technology, workforce, data governance and ethical implications.Estimate and communicate the value of Signature Success.Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need.Minimum RequirementsFull professional level of English and Italian languagesProven work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform.Proven experience in system integration or management consulting services.Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.Skills for analyzing technical concepts and translating them into business terms and mapping business requirements into technical features.Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.AI and Data literacy.AI literacy includes understanding AI concepts like machine learning, agentic AI, responsible use and ethical implications.Data literacy involves data modeling, data strategy and analytics.Knowledge of software development process and design methodologies.Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.Preferred RequirementsSalesforce product certifications (Agentforce Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud) and Trailhead Ranger status and above, are a plus.Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.Experience working with Enterprise-level customers.#J-*****-Ljbffr
